Customer Service Representative (Healthcare)

Emapta Global; Bogotá; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Indefinite term contract

5 days work week

20 vacation days

Laptop and peripherals

Direct exposure to clients

Upskilling through Emapta Academy

Descripción de la vacante

Emapta Global is seeking a Patient Care Coordinator to deliver exceptional patient experiences in Bogotá. You will handle calls, appointment scheduling, insurance inquiries, and billing support, ensuring accurate data in the EHR system and smooth communication with providers.

Ideal candidates have 1–3 years in BPO, healthcare office exposure, and strong Microsoft 365/Excel skills, with a patient-centered, discreet approach and high attention to detail.

Formación

• 1 to 3 years of experience in the BPO industry.
• Healthcare or medical office setting experience preferred.
• Proficient in EHR systems, Microsoft 365, and Excel.
• Strong communication, data accuracy, and confidentiality.

Responsabilidades

• Answer patient calls, assist with inquiries, scheduling, and general information.
• Respond to inquiries about scheduling, insurance, billing, eligibility, and codes.
• Educate patients on insurance benefits, copayments, coinsurance, and deductibles.
• Verify insurance data and coordinate with providers for billing accuracy.
• Serve as liaison between patients and healthcare providers.
• Route medication refills and referrals to providers with timely follow-up.
• Maintain patient records in the EHR with documentation of history.
• Advocate for patients, addressing concerns and explaining processes.

Conocimientos

BPO experience

Communication skills

Organizational skills

Attention to detail

Discretion & professionalism

Compassionate, patient-centered

Herramientas

EHR systems

Microsoft 365

Microsoft Excel

Descripción del empleo

Support Exceptional Patient Experiences That Make Every Interaction Count

Building trust with every patient starts behind every successful healthcare interaction. The Patient Care Coordinator drives exceptional service, accurate coordination, and efficient communication that elevate patient satisfaction and strengthen clinical operations. Through Emapta, unlock a long‑term global career with a high‑performing healthcare organization, offering top 1% talent world‑class opportunities, continuous development, stability, and lasting career success.

Snapshot

• Employment Type: Indefinite Term Contract
• 5 days work week
• 20 vacation days in total
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications

• 1 to 3 years of experience in the BPO industry
• Previous experience in a healthcare or medical office setting is highly preferred
• Proficiency in electronic health record (EHR) systems, Microsoft 365, and Microsoft Excel
• Strong knowledge of medical terminology, insurance policies, patient eligibility verification, and healthcare billing practices
• Excellent written and verbal communication skills with strong interpersonal abilities
• Strong organizational skills with exceptional attention to detail
• Ability to handle sensitive and confidential information with discretion
• Compassionate, patient-centered approach to customer service
• Demonstrated accountability and professionalism

Responsibilities

• Answer patient calls and assist with inquiries, appointment scheduling, and general information.
• Respond to patient inquiries regarding scheduling, insurance coverage, billing, appointment eligibility, and procedure codes.
• Educate patients on insurance benefits, including copayments, coinsurance, deductibles, and coverage details.
• Verify insurance information and coordinate with insurance providers to support accurate billing.
• Serve as the primary liaison between patients and healthcare providers.
• Route medication refill requests, referrals, and other telephone encounters to providers, ensuring timely follow-up.
• Maintain accurate patient records by documenting insurance information, appointments, and communication history in the electronic health record (EHR) system.
• Advocate for patients by addressing concerns, promoting comfort, and helping them understand healthcare processes.

About the Client

Our client is a respected healthcare organization dedicated to delivering exceptional, patient-centered care through compassionate service, advanced medical technology, and a highly skilled team of healthcare professionals. With decades of excellence, the organization has earned the trust of communities by providing quality healthcare in modern, accessible facilities while maintaining outstanding patient satisfaction. Its commitment to innovation, clinical excellence, and meaningful patient relationships continues to drive its reputation as a trusted leader in delivering comprehensive healthcare services and positive patient experiences.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration.