CUSTOMER SERVICE REPRESENTATIVE

Solvo Global Inc.; Perímetro Urbano Barranquilla; On-site; COP 20,088,000 - 33,480,000; Full time

Job summary

Solvo Global Inc. is seeking a Customer Service Representative to assist guests and owners with reservation needs, vacation planning, booking support, and inquiries, delivering an outstanding guest experience.

You will handle reservations, explain policies, and promote services while maintaining accuracy in documentation. This role requires strong communication in English and the ability to work in a fast-paced environment within a contact center setting.

Qualifications

• 1+ year of customer service experience.
• English at C1 level.
• Typing speed of at least 25 words per minute.
• Experience thriving in a fast-paced contact center.

Responsibilities

• Handle inbound and outbound reservation calls professionally and courteously.
• Assist guests and owners with booking, modifying, and canceling reservations.
• Research resort, room, and date availability using reservation systems.
• Explain accommodations, amenities, policies, fees, and reservation terms.
• Recommend alternative dates, resorts, or accommodations when preferred options are unavailable.
• Process payments and reservation-related fees.
• Accurately document reservations and customer interactions.
• Promote applicable products and services, including travel protection, loyalty programs, upgrades, and other reservation-related offerings.
• Collaborate with supervisors and support teams to resolve reservation issues and deliver a positive guest experience.

Skills

Customer service

English (C1)

Typing speed

Communication

Multitasking

Job description

Are you passionate about delivering exceptional customer service and helping people create memorable vacation experiences? If you have advanced English skills and at least 1 year of Customer Service experience, we'd love to hear from you!

As a Customer Service Representative, you will assist guests and owners with reservation needs, vacation planning, booking support, and customer inquiries while ensuring an outstanding guest experience.

• Handle inbound and outbound reservation calls professionally and courteously.
• Assist guests and owners with booking, modifying, and canceling reservations.
• Research resort, room, and date availability using reservation systems.
• Explain accommodations, amenities, policies, fees, and reservation terms.
• Recommend alternative dates, resorts, or accommodations when preferred options are unavailable.
• Process payments and reservation-related fees.
• Accurately document reservations and customer interactions.
• Promote applicable products and services, including travel protection, loyalty programs, upgrades, and other reservation-related offerings.
• Collaborate with supervisors and support teams to resolve reservation issues and deliver a positive guest experience.

• Minimum 1 year of Customer Service experience.
• English proficiency at C1 level.
• Strong communication and problem-solving skills.
• Typing speed of at least 25 words per minute.
• Ability to thrive in a fast-paced Contact Center environment.
• Organized, patient, detail-oriented, and able to multitask while working under pressure.