Associate Administrator, Customer Service Operations

Cencora, Inc.; Bogotá; Hybrid; COP 25,000,000 - 40,000,000; Full time

Job summary

World Courier de Colombia S.A. is seeking an operations-focused professional to handle routine client issues, coordinate with cross-functional teams, and document service activities. The role emphasizes improving service quality and compliance, with English proficiency and a background in business operations.

The position is full-time with a hybrid shift (Mon-Fri, weekends as needed, once a month). A bachelor's degree in a related field and certifications are preferred.

Qualifications

• Bachelor's degree in business administration, operations management, information technology, or a related field, or equivalent experience required.
• Advanced level of English, written and conversation skills.
• Certification in customer service, operations management, or project management preferred.

Responsibilities

• Handles routine client operational issues and service requests, and escalates more complex matters as needed to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations teams to help address operational issues and maintain effective service delivery for assigned work.
• Communicates with client contacts to understand operational needs, respond to questions, and help address service-related concerns.
• Reviews operational processes, identifies basic improvement opportunities, and contributes to actions that enhance service quality, efficiency, and compliance with established standards.
• Documents issues, resolutions, and recurring service activities to support knowledge sharing and ongoing process improvement.
• Performs routine troubleshooting for operational systems, processes, and service delivery issues using established procedures and guidance.

Education

Bachelor's degree in business administration, operations management, information technology, or a related field, or equivalent experience

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details Responsibilities

• Handles routine client operational issues and service requests, and escalates more complex matters as needed to maintain service continuity.
• Coordinates with account management, client services, technology, and business operations teams to help address operational issues and maintain effective service delivery for assigned work.
• Communicates with client contacts to understand operational needs, respond to questions, and help address service-related concerns.
• Reviews operational processes, identifies basic improvement opportunities, and contributes to actions that enhance service quality, efficiency, and compliance with established standards.
• Documents issues, resolutions, and recurring service activities to support knowledge sharing and ongoing process improvement.
• Performs routine troubleshooting for operational systems, processes, and service delivery issues using established procedures and guidance.
• Applies working knowledge of operational processes, technical procedures, and service practices in daily work and shares information with team members as needed.

Shift: Hybrid- Monday-Friday, Weekends as needed (once a month).

Education

Bachelor's degree in business administration, operations management, information technology, or a related field, or equivalent experience required.

Advanced level of English, written and conversation skills.

Certifications

Certification in customer service, operations management, or project management preferred.

Work Experience

Less than 2 years of experience in customer operations, service delivery, account management, or a related field required.

What Cencora offers

• Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.