Customer Service Trainee - Growth, Training & Impact

iQor; Medellín; Sur place; COP 20 088 000 - 26 784 000; Plein temps

Résumé du poste

iQor Medellín is seeking polite, professional Customer Service Call Center Agents to provide remarkable service to clients' customers via phone. You will handle a high volume of inbound and outbound calls and strive to create a positive caller experience.

You will listen, address inquiries, provide accurate responses, and aim for first call resolution while meeting productivity and quality standards. The role requires empathy, teamwork, and a proactive approach to educate customers about

Qualifications

• High school diploma or equivalent required.
• Experience in a production environment preferred.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential to meet objectives.
• Flexibility to work nights and weekends.

Responsabilités

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members.
• Understand and meet call center productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Deliver excellent customer service through timely resolution of inquiries.
• Educate customers about our clients' products and services.

Connaissances

Empathy

Teamwork

Independence

Accuracy

Attendance

Shift flexibility

Formation

High school diploma or equivalent

Description du poste

iQor Medellín is seeking polite, professional Customer Service Call Center Agents to provide remarkable service to clients' customers via phone. You will handle a high volume of inbound and outbound calls and strive to create a positive caller experience.

You will listen, address inquiries, provide accurate responses, and aim for first call resolution while meeting productivity and quality standards. The role requires empathy, teamwork, and a proactive approach to educate customers about