Trainee - #104792

iQor; Medellín; On-site; COP 20,088,000 - 26,784,000; Full time

Job summary

iQor Medellín is seeking polite, professional Customer Service Call Center Agents to provide remarkable service to clients' customers via phone. You will handle a high volume of inbound and outbound calls and strive to create a positive caller experience.

You will listen, address inquiries, provide accurate responses, and aim for first call resolution while meeting productivity and quality standards. The role requires empathy, teamwork, and a proactive approach to educate customers about

Qualifications

• High school diploma or equivalent required.
• Experience in a production environment preferred.
• Ability to maintain accuracy and production standards.
• Physical attendance is essential to meet objectives.
• Flexibility to work nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members.
• Understand and meet call center productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Deliver excellent customer service through timely resolution of inquiries.
• Educate customers about our clients' products and services.

Skills

Empathy

Teamwork

Independence

Accuracy

Attendance

Shift flexibility

Education

High school diploma or equivalent

Job description

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary

We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provde an accurate and efficient response.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills Requirements

• Must be able to demonstrate ability to be empathetic and compassionate.
• Must have ability to work independently and in a team environment.
• Experience in a production environment.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.
• You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.