Customer Service Agent CO

Gocreativestudios; Bogotá; Remote; COP 20,088,000 - 35,712,000; Full time

Benefits offered by this job

Fully remote position

Training and growth opportunities

Job summary

Gocreativestudios in Colombia seeks a remote Customer Service Agent to respond to inquiries by phone, email, and chat, resolving issues with professionalism and a customer‑first mindset.

You will maintain accurate records, provide clear product information, and contribute to service improvements. Fluent English is required; prior call center or BPO experience is preferred; a reliable home workspace and internet connection are essential.

Qualifications

• Fluent English (spoken and written) is required.
• Previous experience in customer service, call centers, or BPO environments preferred.
• Strong communication skills and a customer-first attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions.
• Provide product/service information clearly and accurately.
• Contribute to improving customer satisfaction and service processes.

Skills

Fluent English

Call center experience

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.
• Resolve customer issues and **escalate** complex cases when necessary.
• Maintain accurate records of customer interactions.
• Provide product/service information clearly and accurately.
• Contribute to improving customer satisfaction and service processes.
• Important for Latin America: U.S. residency and work permits are not required.

Requirements

• Fluent English (spoken and written) — required.
• Previous experience in customer service, call centers, or BPO environments preferred.
• Strong communication skills and a customer-first attitude.
• Ability to multitask and stay organized under pressure.
• Reliable internet connection and a quiet home workspace (remote role).

What we offer

• Competitive monthly salary.
• Fully remote position.
• Training and growth opportunities within the company.