Customer Success & Engagement Specialist II

HP; Bogotá ciudad; Presencial; COP 44.640.000 - 78.120.000; Jornada completa

Descripción de la vacante

HP Colombia in Bogotá is seeking a Sales Operations professional to act as the first line of contact for regular customer accounts and top-tier clients, handling daily operational matters and coordinating with cross-functional teams.

The role emphasizes problem solving, process improvement, and strong English and local language communication. A university degree and 2–4 years of related experience are expected, with a focus on end-to-end sales operations.

Formación

• First level university degree or equivalent experience.
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Responsabilidades

• Acts as a first point of contact for regular, on-going customer accounts and some “top-tier” customers, on daily operational matters.
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).
• Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
• Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
• Represents team as a subject matter expert on internal processes to other functions and organizations.

Conocimientos

Communication skills

Problem solving

Analytical skills

Teamwork

Organizational skills

Sales operations knowledge

Educación

First level university degree

Descripción del empleo

HP Colombia in Bogotá is seeking a Sales Operations professional to act as the first line of contact for regular customer accounts and top-tier clients, handling daily operational matters and coordinating with cross-functional teams.

The role emphasizes problem solving, process improvement, and strong English and local language communication. A university degree and 2–4 years of related experience are expected, with a focus on end-to-end sales operations.