Customer Operations Associate - Americas

Infobip; Bogotá; Presencial; COP 44.640.000 - 89.280.000; Jornada completa

Descripción de la vacante

Infobip is seeking a Customer Operations Associate to drive regional execution across LATAM and North America. You will own CRM administration, forecasting, reporting, KPI and target setting while coordinating with sales, marketing and growth teams for faster, smarter customer outcomes.

The role emphasizes data alignment, process improvements, and cross-functional support to ensure consistent customer experiences across regions.

Formación

• Experience with CRM platforms and data-driven decision making.
• Ability to extract insights from sales data and translate into actions.
• Strong communication with stakeholders across teams.

Responsabilidades

• Align teams around a single view of the business with shared revenue targets.
• Connect data across silos and technology stacks.
• Increase operational rigor through a unified customer journey.
• Administer CRM and data updates, including campaigns, lead assignments and dashboards.
• Monitor data quality and drive continuous improvement from data insights.
• Support customer-facing departments with procedures, tool guidance, and coordination.
• Respond promptly to sales process, procedures, and tools queries.
• Assist in designing training and onboarding for customer-facing teams.
• Provide feedback to improve cross-functional collaboration between sales, marketing, growth and customer success.
• Create and share ad hoc reports and analyses at product, region, and customer levels.

Conocimientos

CRM

Data analysis

Stakeholder communication

Process improvement

Cross-functional collaboration

Herramientas

CRM software

Excel

Descripción del empleo

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

The Customer Operations Associate is a key enabler of regional execution, bringing together data, processes, and stakeholders to help drive operational excellence across LATAM and North America. This role plays a central part in CRM administration, forecasting, reporting, KPI and target setting, incentives, and cross-functional support — helping teams work smarter and move faster.

Responsibilities

• Align teams around a single view of the business with shared revenue targets
• Connect business and activity data across organizational silos and technology stacks
• Increase operational rigor through a unified customer journey
• Administration of CRM and data updates, including internal campaigns, lead assignment, opportunity closing, segmentation updates, case resolution, and report/dashboard setup
• Monitor CRM data quality and support continuous improvement based on the latest available data
• Support customer-facing departments with procedures, tool guidance, feedback collection, and coordination with other departments when needed
• Timely response to various queries and cases on sales process, procedures and tools
• Participating in designing, improving, training and onboarding process for customer-facing teams, actively participates in department documentation, sharing feedback and insights
• Participating and sharing feedback regarding processes to enhance cross-functional collaboration between sales, marketing and growth, and customer success
• Manage simple ad hoc reporting and analysis at product, region, and customer level