Sales BackOffice Associate

Infobip Colombia; Bogotá; Presencial; COP 33.480.000 - 55.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

ESOP

Competitive salary

Time off when it matters most

Descripción de la vacante

Infobip Colombia is seeking a Sales Back Office Associate to strengthen our backend operations and customer support. You will assist with account activation, product setup, and ongoing customer care, working closely with senior team members to ensure smooth processes.

Responsibilities include configuring email domains, ordering numbers, trial senders, user accounts, and billing addresses while learning to apply price features and update prices under guidance.

Formación

• Advanced English level required (B2 or higher).
• High school diploma or equivalent; bachelor’s degree preferred.
• Some experience in administrative, operational, or sales support roles.
• Familiarity with Salesforce and Microsoft Office suite.
• Strong attention to detail and organizational skills.
• Excellent communication and willingness to learn and adapt.

Responsabilidades

• Assist in activation of accounts and products following established procedures.
• Set up email domains, order numbers, and other activities to support activation.
• Configure free trial and test senders for accounts.
• Support creation and management of user accounts under supervision.
• Assist with setup and maintenance of billing addresses.
• Learn to implement Automatic Price features at account level.
• Support price changes and route updates for accounts.
• Assist in reviewing sender costs and implementing updates under guidance.
• Assist with operational workload to support customer-facing organization.
• Identify areas for process improvement under supervision.
• Support partnership teams in onboarding new customers in Salesforce and Super User.
• Learn to facilitate smooth onboarding of new accounts.

Conocimientos

English proficiency

Salesforce

Microsoft Office

Attention to detail

Organization

Communication

Willingness to learn

Admin/Sales support experience

Business operations understanding

Educación

High school diploma

Bachelor's degree preferred

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

The Sales Back Office Associate supports the efficient functioning of our company's backend operations by assisting with administrative tasks and operational processes. This involves working closely with senior team members to ensure smooth account activation, product setup, and ongoing support for our customers.

What this role is all about

SuperUser Support: Assist in the activation of accounts and products, following established procedures.

Aid in setting up email domains, ordering numbers, and other activities to support account activation.

Assist in configuring free trial and test senders for accounts.

Support the creation and management of user accounts, under supervision.

Assist with setup and maintenance of billing addresses.

Learn to implement Automatic Price features on the account level.

Support price changes and route updates for accounts.

Company Initiatives Support: Assist in reviewing sender costs (e.g., Viber, WhatsApp) in collaboration with Customer Owners.

Aid in implementing Automatic Price Update features for customers under guidance.

Support other ongoing company initiatives as assigned.

Operational Tasks: Assist in operational workload to support Customer-facing organization (e.g., bulk updating prices in CPQ SF).

Learn to evaluate internal processes and identify areas for improvement under supervision.

Assist in suggesting process adjustments to optimize operational work.

Partnership Assistance: Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User.

Learn to facilitate the smooth onboarding process for new accounts.

Qualifications and Skills

Advanced English Level is a must (B2 and above will be considered) High school diploma or equivalent qualification required; bachelor's degree preferred.

Some experience in administrative, operational or sales support roles.

Basic understanding of business operations and customer service principles.

Familiarity with software applications such as Salesforce and Microsoft Office suite.

Strong attention to detail and organizational skills.

Excellent communication skills and a willingness to learn and adapt.

Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents.

We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

Economy 4.0: The Future of Communication | Official Documentary | CBS News From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn.

With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross-border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Learn more Life at Infobip - Infobip

From product quality to AI and collaboration, our Engineering & Product teams are shaping work that matters. This video gives you a look inside the people, mindset, and opportunities behind it all.

Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond.

• Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most.

Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide. Join a company that values your growth, well-being, and success.

Explore more Working at Infobip - Infobip

We’ve built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality.

And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way.

Learn more about our culture Principles - Infobip