Customer Growth & Operations Manager

Deel; Colombia; In loco; COP 110.749.000 - 189.855.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grants

Flexible office membership (IWG)

Country-specific perks

Descrizione del lavoro

Deel seeks a proactive Client Success professional to be the face and voice of Deel for our clients, both internally and externally. You’ll cultivate genuine relationships and translate them into long‑term revenue opportunities while acting as a trusted advisor on operational and product matters.

You will partner with cross‑functional teams to introduce new Deel capabilities, support client expansion, and ensure success across global payroll and HR workflows.

Competenze

• 1+ years in any customer‑facing role (support, operations, customer success)
• Ability to manage and prioritize high volumes of customer requests
• Experience in fast‑growth startup, payroll company, top‑tier consulting, investment banking or private equity
• A relationship builder who stays calm under pressure and celebrates partners’ successes
• Quantitatively inclined and data savvy; able to synthesize data into actionable recommendations
• Self‑starter with a growth mindset and comfort with fast pivots and high responsibility
• Proven track record of achievement and impact in previous roles
• Strong analytical foundation for data manipulation and insight extraction
• Curious by nature and eager to make an impact

Mansioni

• Manage and foster relationships with client accounts as part of our growth function
• Build relationships and strategically navigate clients through their experience journey
• Train clients on Deel processes and how to navigate the Deel platform to fit their needs
• Lead client interactions with product adoption and future growth in mind
• Strengthen relationships with accounts, solve challenges and reduce churn
• Become a trusted partner to accounts, understand their business needs and propose solutions as a mini project manager
• Collaborate with Account Executives, Strategic CSMs and onboarding managers to grow Deel
• Advocate for Deel and relay client insights to Revenue and product teams

Conoscenze

Relationship building

Data‑driven

Cross‑functional collaboration

Customer‑centric mindset

Descrizione del lavoro

Deel seeks a proactive Client Success professional to be the face and voice of Deel for our clients, both internally and externally. You’ll cultivate genuine relationships and translate them into long‑term revenue opportunities while acting as a trusted advisor on operational and product matters.

You will partner with cross‑functional teams to introduce new Deel capabilities, support client expansion, and ensure success across global payroll and HR workflows.