Clinical Supply Solutions Operations Representative

myhrabc; Bogotá; Presencial; COP 33.480.000 - 50.220.000; Jornada completa

Descripción de la vacante

Cencora is seeking a CSS Operations Representative to support LATAM depots in operational and administrative tasks. The role requires coordination with supervisors and adherence to SOPs to improve depot efficiency.

Responsibilities include handling CTM-Star processes, generating reports, and documentation in CTM-STAR. Relevant education and 2+ years in related fields are expected, with bilingual capabilities preferred.

Formación

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support.
• Requirement of HDI-CSR or CCSS certification preferred.
• Degree in foreign trade, business administration, logistics, industrial engineering or related fields with relevant experience.

Responsabilidades

• Comply with SOPs and support depot daily activities.
• Perform inbound/outbound, return and relocation processes in CTM-Star.
• Generate stock, balance, expiry and relocation reports.
• Load documents in CTM-STAR and handle related tasks.

Conocimientos

Customer service

Order management

Customer operations

Sales support

Educación

Degree in foreign trade

Degree in business administration

Degree in logistics

Engineering degree related

High School Diploma

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

POSITION SUMMARY

Under the supervision of the Supervisor - Operations Shared Services, a CSS Operations Representative fully trained in CSS operational activities can provide support and assist to any CSS depot in LATAM covering CSS operation and related administrative tasks.

Bajo la supervisión del Supervisor del centro de servicios de Operaciones del Global HUB un Representante de Operaciones de CSS completamente capacitado en las actividades operativas de CSS puede brindar apoyo y asistencia a cualquier depósito de CSS en LATAM que cubra la operación de CSS y las tareas administrativas relacionadas.

PRIMARY DUTIES AND RESPONSIBILITIES

• Comply with World Courier Standard Operating Procedures (SOPs), which contains all specific instructions to develop the Depot daily activities.
• Cumplir con los Procedimientos Operativos Estándar (SOP) de World Courier, que contienen todas las instrucciones específicas para desarrollar las actividades diarias del Depósito.
• Carry out operational processes for depots with a view to gain efficiency allowing the depot teams to concentrate their efforts on the core operational depot processes.
• Realizar actividades en el sistema de Gestión de Almacenes (CTM-Star) relacionadas con los procesos Inbound Outbound, Return y Reubicación.
• Perform activities in the Warehouse Management system (CTM-Star) related to Inbound Outbound, Return and Relocation processes.
• Llevar a cabo procesos operativos para los depósitos con miras a ganar eficiencia permitiendo a los equipos del depósito concentrar sus esfuerzos en los procesos operativos centrales del depósito.
• Carga de documentos en sistema CTM-STAR, relacionados con cualquier proceso operativo.
• Generate the reports for stock, balance sheet, expiry date control and relocations as requested.
• Generar los informes de stock, balance, control de vencimientos y reubicaciones según lo solicitado.
• Perform any other duties the employee has been trained for, as required.
• Realizar cualquier otra tarea para la que el empleado haya sido capacitado, según sea necesario.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsabilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of ther normal responsabilities from time to time, as needed.

Las declaraciones anteriores tienen la intención de describir la naturaleza general y el nivel de trabajo que realizan las personas asignadas a esta clasificación. No deben interpretarse como una lista exhaustiva de todas las responsabilidades, deberes y habilidades requeridas del personal clasificado de esta manera. Todo el personal puede estar obligado a realizar tareas fuera de sus responsabilidades normales de vez en cuando, según sea necesario.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Required (Necesario):

Required:

• Degree in foreign trade, business administration, logistics, industrial engineering or related careers from an accredited university. With 6 months of experience
• Or
• Minimum 8 semester student in the same careers. With 1,5 years of experience
• Or
• Technician in the same careers. With 2,5 years of experience
• Licenciatura en comercio exterior, administración de empresas, logística, ingeniería industrial o carreras afines de una universidad acreditada. Con 6 meses de experiencia.
• O
• Estudiante mínimo de 8 semestres en las mismas carreras. Con 1,5 años de experiencia.
• O
• Técnico en las mismas carreras. Con 2,5 años de experiencia.

.

High School Diploma/GED or equivalent experience required.

2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.

Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected