Customer Engineer: Frontline Security Fixes & POC Lead

ZeroPath; Colombia; Remote; COP 72,000,000 - 108,000,000; Full time

Job summary

ZeroPath is looking for its first Customer Engineer to be the technical face of the company. You will join every POC call, own customer-reported bugs end-to-end, and keep engineers focused on long-running work instead of fire drills.

Reporting to the CTO and working with the founders, you will ensure no technical issue blocks a deal or renewal and help build playbooks and tooling to scale as the customer base grows.

Qualifications

• Background in application security with hands-on experience around SAST, DAST, SCA, or similar code-scanning tools.
• Strong engineer who can read and reason about code in multiple languages, debug across stacks, and ship fixes without supervision.
• Comfortable being customer-facing: you can hold a technical conversation with a CISO and a senior staff engineer in the same call.
• Organized and responsive: the person on the team who never lets things slip through the cracks.

Responsibilities

• Be the first technical responder on every customer issue: debug, reproduce, patch, and ship fixes against real customer code.
• Join every active POC call alongside the AE and a founder, then own the technical actions through to resolution.
• Escalate deeper product issues to engineering and feed customer feedback back into the roadmap.
• Build the playbooks and tooling that let this function scale as the customer base grows.
• Make sure no POC or renewal is ever blocked on an unresolved technical issue.

Skills

Code scanning and security tooling

Customer-facing communication

Debugging across stacks

Organized and proactive

Tools

SAST

DAST

SCA

Job description

ZeroPath is looking for its first Customer Engineer to be the technical face of the company. You will join every POC call, own customer-reported bugs end-to-end, and keep engineers focused on long-running work instead of fire drills.

Reporting to the CTO and working with the founders, you will ensure no technical issue blocks a deal or renewal and help build playbooks and tooling to scale as the customer base grows.