Customer Care & Sales Representative

Kavren Technologies; Colombia; Remote; COP 32,904,000 - 39,413,000; Full time

Benefits offered by this job

Commission plan

Job summary

Kavren Technologies is hiring a Customer Care & Sales Representative for the patient lines of a U.S. outpatient clinic. This is a remote, exclusive independent contractor role based in Colombia, with a fixed 40-hour workweek and a monthly base pay of USD 1,000 plus performance-based commissions.

You will answer calls, present services, book appointments, and log all activities in company systems. Work hours are 7:00 AM - 7:00 PM ET in one daily block, Monday to Friday, with scripts and

Qualifications

• 2+ years in call center, patient reception, appointment setting, or phone sales.
• Professional Spanish (native or bilingual) and working English for internal communication.
• Able to invoice as independent contractor in Colombia.
• Reliable for a fixed 8-hour coverage block, Monday to Friday.

Responsibilities

• Answer inbound patient-line calls promptly and courteously in Spanish and in English as needed.
• Log every call, appointment, sale and follow-up in the company systems the same day.
• Present and sell approved services, and book, confirm, reschedule and cancel appointments.
• Handle questions and objections professionally and follow approved scripts.
• Stay connected on Microsoft Teams for the full shift and answer leadership within 10 minutes.

Job description

Customer Care & Sales Representative - Remote (Colombia) - Independent Contractor

• Engagement: Exclusive independent contractor, full-time (40 hours per week)
• Location: Remote, Colombia
• Schedule: Monday to Friday, one assigned coverage block within 7:00 AM - 7:00 PM ET (8 hours per day). Exact block is assigned at offer based on team coverage needs.
• Pay: USD 1,000 per month, paid against invoice, plus performance-based commission (written schedule provided before any commission is earned).
• Reports to: Leadership

Kavren Technologies builds and runs the software and operations behind U.S. businesses in telehealth, outpatient clinical care, healthcare staffing and real estate technology.

The role

We are hiring a Customer Care & Sales Representative for the patient lines of a U.S. outpatient clinic. You answer inbound calls, build trust with patients, present approved services and prices, handle questions and objections professionally, and book appointments. You are friendly, persuasive, patient, and results-oriented. You keep accurate same-day records and stay connected on Microsoft Teams for your full shift so the lines are never left unattended. You follow approved scripts only - no medical advice, no pricing authority.

What you will do

• Answer inbound patient-line calls promptly and courteously in Spanish (address callers as "usted") and in English as needed
• Give accurate information about services, locations, hours and prices using only approved scripts and materials
• Present and sell approved services, and book, confirm, reschedule and cancel appointments
• Make follow-up calls and messages only to people who have given the required consent, and only through company systems
• Log every call, appointment, sale and follow-up in the call and patient-records systems the same day
• Hand off clinical questions, complaints, billing disputes and emergencies (911) to the person designated
• Stay logged into the call system and Microsoft Teams for the whole shift; answer or return Teams calls from leadership within 10 minutes during your block

How we work

• Coverage: you fill one assigned block in the 7:00 AM - 7:00 PM ET window alongside existing team members so the lines are always covered
• Microsoft Teams: camera-ready and connected for the whole shift (virtual office)
• Time tracking: daily logs in the company time tool; monthly verification statement with invoice
• Feedback: leadership gives direct feedback; you act on it and confirm what changed

Standards

• Security: HIPAA training, NDA and multi-factor authentication on all company accounts
• Privacy: patient data stays in company systems only; no patient data in personal tools or AI prompts
• Equipment: your own computer with full-disk encryption and automatic screen lock, headset, and reliable internet with a backup connection
• Language: Spanish patient-facing speech uses "usted"

What we offer

• Written commission schedule provided before any commission is earned
• Clear scripts, systems and shift coverage with teammates

Requirements

• Based in Colombia and able to invoice as an independent contractor
• Professional Spanish (native or bilingual) and working English for internal communication
• 2+ years in call center, patient reception, appointment setting, or phone sales, with a record of meeting conversion or booking targets
• Comfortable with outbound follow-up and inbound sales using approved scripts
• Reliable for a fixed 8-hour coverage block, Monday to Friday
• Own computer, headset and stable internet suitable for phone and Teams work

Preferred

• Experience in U.S. healthcare reception, medical office or clinic patient scheduling
• Prior work with U.S. Spanish-speaking patients
• CRM or call-system logging experience

Hiring process

1. Application and screening questions (no Loom at this step)

2. After selection: shortlisted candidates receive three questions and record a short Loom video in Spanish or English (5 minutes maximum)

3. 30-minute introductory call on Microsoft Teams

4. 45-minute live work sample: handle sample inbound calls and book an appointment while sharing your screen

5. Reference checks with two former supervisors

6. Final conversation with leadership

Sessions are recorded for evaluation only with your consent, which we ask for in writing before each recorded session.

Kavren Technologies considers all qualified applicants without regard to age, sex, gender identity, race, religion, national origin, disability or any other protected characteristic.