Bilingual Virtual Assistant (English/Spanish) Receptionist

GoLean Health; Sur; À distance; COP 25 172 000 - 35 851 000; Plein temps

Résumé du poste

GoLean Health is seeking a Bilingual Virtual Assistant (English/Spanish) to support an Internal Medicine practice in a remote, full-time role. The position involves high-volume patient calls, scheduling coordination, insurance verification, and HIPAA-compliant documentation.

Ideal candidates have strong bilingual communication skills, experience on calls with patients, and meticulous attention to detail. Remote work with 40–45 hours per week, potential Saturday shifts, and hourly compensation

Qualifications

• Excellent bilingual communication skills in English and Spanish
• Experience handling patient-facing calls or healthcare support
• Strong scheduling and calendar management abilities
• High attention to detail and reliable follow-through

Responsabilités

• Handle a high volume of inbound and outbound calls with patients and healthcare contacts in English and Spanish
• Coordinate appointments and maintain provider calendars to minimize gaps and overlaps
• Verify patient eligibility and benefits before appointments
• Maintain HIPAA-compliant documentation in the EMR and trackers
• Support referrals and prior authorization processes as needed
• Provide patient support and follow-up communications across channels (phone, email, text)}
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Connaissances

Bilingual English/Spanish

Phone communication

Scheduling coordination

Detail-oriented

Outils

EMR/EHR systems

Description du poste

Bilingual Virtual Assistant (English/Spanish)

Receptionist / Internal Medicine Practice

Remote | Full-Time | 40-45 Hours/Week | $7/hour | May include shift on Saturdays (OT)

Role Summary

We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional.

This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy.

Top Requirements

• Strong bilingual communication skills in both English and Spanish
• Confident and professional on phone calls
• Strong patient coordination and scheduling ability
• High attention to detail and reliable follow-through

Key Responsibilities

• Phone Calls and Patient Communication
• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
• Communicate clearly and professionally in both English and Spanish
• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
• Answer routine patient questions and escalate concerns appropriately
• Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
• Appointment Scheduling and Patient Coordination
• Manage new and existing patient scheduling through phone, email, and text
• Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
• Confirm appointments and manage cancellations, reschedules, and waitlist coordination
• Conduct pre-visit outreach and communicate next steps clearly to patients
• Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system
• Insurance Verification and Benefits
• Verify patient eligibility and benefits before appointments
• Confirm copays, deductibles, covered services, and authorization requirements
• Identify insurance issues early and communicate them clearly to patients and internal staff
• Document verification results accurately in the EMR and any internal trackers
• Escalate unresolved payer issues and follow through until completed
• Referral and Prior Authorization Support
• Process referral-related tasks and ensure required documents are complete
• Initiate and follow up on prior authorization requests as needed
• Track pending items, approvals, denials, and required follow-up actions
• Coordinate with payer offices, provider offices, and internal team members to avoid delays
• Administrative Support and Documentation
• Maintain accurate, timely, and consistent documentation
• Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking
• Handle patient information in a HIPAA-compliant manner
• Provide status updates proactively and complete assigned tasks with minimal follow-up

Required Qualifications

• Excellent verbal and written communication skills in both English and Spanish
• Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
• Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
• Highly organized, detail-oriented, and able to manage multiple tasks accurately
• Able to work independently and communicate updates clearly
• Reliable computer setup, headset, and stable internet connection for remote work
• HIPAA knowledge or experience with HIPAA-compliant workflows

Nice to Have

• Clinical or healthcare background
• Familiarity with EMR/EHR systems
• Experience supporting internal medicine, primary care, or similar outpatient practices
• Have familiarity with California insurance processes, which is preferred but not required.