Criminal Law Intake Specialist

Job Duck; Colombia; Remote; COP 41.870.000 - 44.729.000; Vollzeit

Benefits dieser Stelle

Paid time off

Parental leave

Professional development and training

Dedicated team support

Work with values

Zusammenfassung

Job Duck is seeking a bilingual Intake Specialist for criminal law to guide prospective clients through the intake process, gather information, and coordinate consultations. You will support reception, payments, and file management while maintaining client privacy and delivering excellent service.

The role suits a compassionate, proactive communicator in a remote US-focused environment. The schedule is Monday–Friday, 8:00 AM–5:00 PM MST/MDT, with opportunities for professional development and a

Qualifikationen

• Experience in legal intake, customer service, reception, or sales is preferred.
• Experience handling confidential information with clients in sensitive situations preferred.
• Familiarity with criminal defense or legal services is preferred.
• Proficiency with PracticePanther, Outlook, monday.com, LawPay, and VoIP systems preferred.
• Ability to quickly learn and adapt to new systems.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Reliable computer setup and quiet, distraction-free remote work environment.

Aufgaben

• Protect confidential client and case information.
• Identify client concerns and resolve routine issues with critical thinking.
• Provide timely, respectful service to clients.
• Answer calls and serve as first contact for clients.
• Maintain accurate information in internal systems.
• Maintain ongoing communication with prospective clients.
• Escalate urgent or complex matters to the legal team.
• Explain consultation fees and payment options.
• Conduct initial intake conversations and gather relevant information.
• Receive and coordinate client payments via LawPay.
• Open new client files and update records as matters progress.
• Take accurate intake notes during calls.
• Follow up with prospective clients by phone and text.
• Provide compassionate and professional support in criminal matters.
• Assist with reception and general client service.
• Document every call, message, and interaction.

Kenntnisse

Legal intake

Customer service

Reception

Sales

Confidential info

Criminal defense

Verbal communication

Written communication

Organizational skills

Remote work setup

Quiet environment

Tools

PracticePanther

Microsoft Outlook

monday.com

LawPay

VoIP systems

Jobbeschreibung

JOB DUCK IS HIRING A CRIMINAL LAW INTAKE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Bilingual Intake Specialist and become a trusted first point of contact for individuals seeking legal assistance. In this role, you will guide prospective clients through the intake process, gather accurate information, coordinate consultations, and provide thoughtful follow up throughout their journey. You will also support reception, payment coordination, and client file management, helping the legal team stay organized and responsive. The ideal candidate is compassionate, proactive, emotionally intelligent, and confident communicating with people facing sensitive or stressful circumstances. This opportunity is well suited for someone who enjoys solving problems, delivering excellent customer service, and creating a positive client experience.

Schedule:

Monday through Friday 8:00 AM - 5:00 PM [MST][MDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Protecting confidential client and case information.
• Identifying client concerns and using critical thinking to resolve routine issues.
• Ensuring prospective and existing clients receive timely, respectful, and responsive service.
• Answering incoming calls and serving as a professional first point of contact for prospective and existing clients.
• Maintaining accurate information in PracticePanther, monday.com, Microsoft Outlook, and other internal systems.
• Maintaining consistent communication with prospective clients throughout the intake and consultation process.
• Escalating urgent, sensitive, or complex matters to the appropriate legal team member.
• Communicating consultation fees, payment requirements, and available payment arrangements.
• Conducting initial intake conversations and gathering relevant personal, legal, and case information.
• Receiving and coordinating client payments through LawPay.
• Assessing prospective client needs and coordinating consultations with the appropriate legal team members.
• Opening new client files and updating records as matters progress.
• Taking accurate and complete intake notes during discovery calls and client conversations.
• Following up with prospective clients by phone and text message.le>
• Providing compassionate and professional support to individuals facing criminal legal matters.
• Assisting with reception and general client service responsibilities.
• Documenting every call, message, follow-up attempt, payment discussion, and client interaction.

What We’re Looking For:

• Previous experience in legal intake, customer service, reception, or sales strongly preferred.
• Experience handling confidential information and communicating with clients in sensitive situations preferred.
• Familiarity with criminal defense or legal services preferred.
• Proficiency with PracticePanther, Microsoft Outlook, monday.com, LawPay, and VoIP phone systems preferred.
• Ability to quickly learn and adapt to new phone, case management, and internal systems.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional, compassionate, and client-focused approach when handling sensitive matters.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.