National Account Agency Activation Coordinator, HOA

Porch Group; Colombia; A distancia; COP 32.252.000 - 39.841.000; Jornada completa

Descripción de la vacante

Porch Group is seeking a National Account Agency Activation Coordinator to conduct high-volume outbound outreach targeting dormant and low-producing agents in HOA/Porch's National Accounts. The role emphasizes persistent, multi-channel reactivation strategies to re-engage agents and generate activity.

Remote role, US business hours alignment, with compensation in local currency. You will log activities, hit KPIs, and collaborate with Agency Relationship Managers to push dormant accounts back

Formación

• 1+ years of experience in high-volume outbound calling or telesales.

Responsabilidades

• Place a high volume of outbound calls to dormant/low-producing agents.
• Identify and prioritize dormant/low-producing agents for reactivation.
• Re-introduce agents to current products, incentives, and campaigns.
• Document findings and outcomes in the CRM/dialer platform.
• Execute structured outreach cadences and adapt tone per agent.
• Lead webinars for large groups and follow up to drive activation.
• Log every call attempt and outcome in real time.
• Meet or exceed daily/weekly KPIs for call volume and activations.
• Escalate collaborating managers for renewed momentum or issues.
• Provide feedback to leadership on objections and barriers.

Conocimientos

Outbound calling

Telesales

CRM/dialer

Communication

Resilience

Educación

High school diploma

Associate degree

Bachelor's degree

Herramientas

CRM software

Dialer systems

Descripción del empleo

## National Account Agency Activation Coordinator, HOAApply: Full Remote: CO Remote: Full time: Posted Today: JR101653Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by1) providing the best services for homebuyers2) led by advantaged underwriting in insurance3) to protect the whole home.As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.Job Title: **National Account Agency Activation Coordinator**Location:**Colombia**Workplace Type: **Remote** *This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.* **Job Summary** The future is bright for the Porch Group, and we’d love you to be a part of it as a **National Account Agency Activation Coordinator** The Agency Activation Coordinator is a high-volume, outbound-focused role dedicated to re-engaging dormant and low-producing branches of National Accounts in HOA/Porch's book of business. This role sits apart from relationship management functions that focus on high-producing or newly graduated agents — its sole mandate is reawakening activity among agents who have gone quiet or never ramped up. Success depends on volume, persistence, and creative, agent-specific outreach. **What You Will Do As** **A National Account Agency Activation Coordinator*** Place a high volume of daily outbound calls to dormant and low-producing agents, following defined dialing and productivity targets.* Identify and prioritize dormant and low-producing agents from assigned lists/segments based on prior production history and reactivation potential.* Re-introduce agents to current products, incentives, campaigns, and support resources that may re-ignite their interest in writing business.* Uncover the reasons behind an agent's drop-off or stagnation (e.g., service issues, competing carrier relationships, lack of awareness) and document findings for follow-up or escalation.* Execute structured, repeatable outreach cadences/scripts while adapting tone and approach to the individual agent.* Lead agent webinars for large groups covering product updates and announcements, with follow-up calls to attendees to drive activation.* Log every call attempt, outcome, and agent response accurately and promptly in the CRM/dialer platform.* Meet or exceed daily/weekly KPIs for call volume, contact rate, and successful reactivations (e.g., first quote or bound policy after outreach).* Escalate agents who show renewed production momentum to the appropriate Agency Relationship Manager or Agency Development and Success Specialist for deeper relationship management.* Escalate agents with service, appointment, or compliance issues to the appropriate internal team.* Provide feedback to leadership on recurring objections, trends, or barriers observed across dormant/low-producing agent segments to help refine reactivation strategy and messaging. **What You Will Bring As A** **National Account Agency Activation Coordinator** * High school diploma or equivalent required; associate or bachelor's degree a plus but not required.* Property and Casualty (P&C) insurance license preferred but not required* 1+ years of experience in high-volume outbound calling, telesales, collections, or a similar dial-heavy environment; insurance or financial services experience a plus but not required.* Demonstrated resilience and comfort with high call volumes, overcoming objections and apathy, and repetitive outreach cadences.* Strong verbal communication skills in English, with the ability to build quick rapport over the phone.* Comfort using CRM, dialer, or call-center software; ability to accurately log activity in real time.* Creative, persistent approach to outreach — willing to try multiple angles/channels to re-engage a non-responsive contact.* Basic understanding of, or willingness to learn, independent-agent insurance distribution and how agents produce business.* Ability to work assigned shift hours aligned with U.S. business hours.* Experience working with global and/or US based business teams* Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload **What You Will Get Supporting Porch Group** Monthly Salary: **COP** **2,890,000.00 to COP 3,570,000.00** #LI-FQ1