Contractor Relations Representative, PW

Porch.com, Inc.; Colombia; Remote; COP 23,436,000 - 25,668,000; Full time

Job summary

Porch Group is seeking a Contractor Relations Representative to connect technicians with client claim needs and build strong partnerships across regions. You will source and assign qualified technicians, maintain relationships, and ensure high-quality customer service while meeting daily targets.

Ideal candidates have a minimum high school diploma, 2+ years in customer-facing roles, English fluency, and experience with CRM systems.

Qualifications

• Minimum high school diploma.
• 2+ years in customer-facing roles.
• Experience onboarding, supporting, or working with home services providers preferred.
• Outstanding written and verbal English communication skills.

Responsibilities

• Complete daily tasks as assigned by managers.
• Build B2B relationships with technicians and trade partners across covered areas.
• Maintain daily metrics as set by the manager.
• Source out work orders to technicians/trade partners within network.
• Client follow-up to ensure quality service by providing technician information.
• Technician/trade partner follow-up to confirm appointments.
• Outsource contractors with at least 15 attempts per claim.
• Label claim dispositions for reporting accuracy.
• Maintain knowledge of CRM systems operations and functions.
• Notify manager of any broken relationship or standards from contractors/trade partners.

Skills

Customer facing

English proficiency

CRM systems

Problem solving

Excel skills

Escalation handling

Education

High school diploma

Tools

CRM software

Excel

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Contractor Relations Representative

Location: Colombia

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a Contractor Relations Representative. Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors, and maintains follow-up with customers ensuring that we are providing quality customer service.

What You Will Do

• Complete assigned daily tasks as distributed by the managers
• Build B2B relationships with technicians/trade partners across covered areas
• Maintain daily metrics as set aside by the manager (subject to change)
• Source out work orders to technicians/trade partners within network
• Client follow-up to ensure quality customer service by providing technician/trade partner information
• Technician/trade partner follow-up to confirm the scheduled appointment(s)
• Outsource contractors when needed with at least 15 attempts for each claim
• Correctly label claim disposition to ensure reporting accuracy for management
• Maintain a strong, working knowledge of CRM systems operations and functions
• Notify the direct manager of any broken relationship or broken standards from contractors/trade partners

What You Will Bring

• Minimum high school diploma
• 2+ years working in customer-facing roles required
• Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred
• Outstanding written and verbal English communication skills. Samples may be requested
• Ability to deliver a world‑class customer experience while balancing the needs of the business
• Excel Spreadsheet data entries
• Deal with escalated situations
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get

Supporting Porch Group Pay Range: COP 2,100,000.00 to COP 2,300,000.00 salary per month #LI-GZ1 #LI-Remote

Company Culture

We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home. Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning: No Jerks / No Egos Be Ambitious Solve Each Problem Care Deeply Together We Win. At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success! In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India.