Collections Specialist: Payments & Client Relations

INGEPSY; Medellín; Presencial; COP 40.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

TransPerfect in Medellín is seeking a Collections Specialist to support Sales, Accounts Receivable and management in resolving overdue payments and maintaining strong client relationships.

You will contact clients to establish payment plans, analyze data in Excel, and collaborate with a global team to improve processes. A Bachelor’s degree and 1–2 years in billing/collections are expected, with fluent English and strong MS Office skills.

Formación

• Minimum Bachelor’s Degree or other relevant qualification in credit control, debt management, etc.
• 1–2 years of experience in Billing, Collections/Credit Control facing role
• Superior written and spoken English communication skills
• Experience in Microsoft Office with data analysis formulas (SUMIF, AVERAGEIF, COUNTIF, INDEX.MATCH, VLOOKUP) and Pivot tables
• Self-motivated, reliable, ownership mindset and diligence
• Analytical problem solver with negotiation and influencing skills
• Strong team player capable of working in multicultural, global teams
• Curious, solution-oriented with high accuracy and drive for process improvements
• Methodical and able to organize workload and multitask effectively

Responsabilidades

• Provide knowledgeable and professional advice to Sales, Clients and junior team members on Collections matters
• Contact clients regarding overdue receivables by phone and email, set payment plans and resolve disputes
• Manage collections workload and relationships to reduce outstanding balances while maintaining client relations
• Develop payment best practices pages for assigned accounts on the intranet
• Coordinate with Sales on Billing & Collections policies to ensure timely invoicing
• Report trends and client requests to managers and suggest efficiency improvements
• Respond to client inquiries (e.g., W-9 forms, vendor agreements, bank details)
• Support special projects as assigned by management

Conocimientos

English communication

MS Office

Analytical thinking

Negotiation

Multicultural teamwork

Educación

Bachelor's degree in credit control / related field

Herramientas

Excel

Outlook

Word

Power BI

Tableau

Descripción del empleo

TransPerfect in Medellín is seeking a Collections Specialist to support Sales, Accounts Receivable and management in resolving overdue payments and maintaining strong client relationships.

You will contact clients to establish payment plans, analyze data in Excel, and collaborate with a global team to improve processes. A Bachelor’s degree and 1–2 years in billing/collections are expected, with fluent English and strong MS Office skills.