Collections Specialist: Client Relations & Payment Recovery

TransPerfect; Medellín; Presencial; COP 35.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

TransPerfect is seeking a Billing and Collections professional to ensure invoices are paid within terms, collaborating with Sales, AR, Management and clients to resolve issues. The successful candidate will join a dynamic, close-knit team of professionals who work closely with Sales, Accounts Receivable, Management and our Clients, building strong relationships via phone, email and other channels.

Responsibilities include contacting clients about overdue receivables, setting payment plans,

Formación

• Bachelor's degree or equivalent in credit control, debt management, or related field.
• 1–2 years of billing/collections or credit-control experience
• Strong English communication skills to interact with stakeholders at all levels
• Proficiency in MS Office with advanced Excel capabilities (SUMIF, AVERAGEIF, COUNTIF, INDEX/MATCH, VLOOKUP, Pivot tables)

Responsabilidades

• Provide knowledgeable and professional advice to Sales, Clients and junior team members regarding Collections matters
• Contact clients regarding overdue receivables by telephone and email, set payment plans and resolve disputes
• Manage workload and relationships between Clients, Sales and AR to reduce outstanding balances while preserving client relations
• Help expand client payment best practices pages on the intranet for assigned accounts
• Communicate Billing & Collections policies to Sales to ensure timely invoicing and payment
• Identify trends and recommend process improvements to managers and stakeholders
• Respond to client inquiries (W-9s, vendor agreements, bank details) and assist in special projects

Conocimientos

English communication

Self-motivation

Analytical problem solving

Team player

Process improvement

Time management

Educación

Bachelor's degree in finance/credit control

Herramientas

Excel

Tableau

Power BI

SAP

Ariba

Coupa

Descripción del empleo

TransPerfect is seeking a Billing and Collections professional to ensure invoices are paid within terms, collaborating with Sales, AR, Management and clients to resolve issues. The successful candidate will join a dynamic, close-knit team of professionals who work closely with Sales, Accounts Receivable, Management and our Clients, building strong relationships via phone, email and other channels.

Responsibilities include contacting clients about overdue receivables, setting payment plans,