Customer Service Agent: Grow, Learn, Earn

iQor (branded as iQor CXBPO™); Medellín; Hybrid; COP 12,000,000 - 24,000,000; Full time

Job summary

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to callers. Agents will handle a high volume of inbound and outbound calls and strive to create a positive experience for each caller.

Requirements include a high school diploma or equivalent, ability to work independently and in a team, and willingness to work any shift, including nights and weekends.

Qualifications

• Empathetic and compassionate demeanor required.
• Ability to work independently and as part of a team.
• Experience in a production environment and ability to meet productivity standards.
• Physical attendance is essential to meet objectives.
• Shifts include nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate clearly with customers.
• Build lasting relationships based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first-call resolution and take ownership of issues.
• Educate customers about our clients' products and services.

Skills

Empathetic and compassionate

Independent and team player

Production environment experience

Accuracy and production standards

Flexible shifts including nights/week-

Education

High school diploma or GED

Trade/Vocational certificate or equivalent

Job description

iQor (branded as iQor CXBPO™) is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to callers. Agents will handle a high volume of inbound and outbound calls and strive to create a positive experience for each caller.

Requirements include a high school diploma or equivalent, ability to work independently and in a team, and willingness to work any shift, including nights and weekends.