Collections Specialist

Lean Solutions Group; Perímetro Urbano Barranquilla; On-site; COP 16,740,000 - 23,436,000; Full time

Job summary

Lean Solutions Group in Colombia seeks a proactive Collections Specialist to manage overdue invoices, negotiate payments, and maintain accurate collection records. The role emphasizes clear communication, persistence, and a customer-focused approach to support accounts receivable processes.

The ideal candidate will have at least 6 months of experience in collections or related financial roles, strong organizational skills, and the ability to work in a fast-paced, target-driven environment.

Qualifications

• At least 6 months of experience in Collections, Accounts Receivable, or a related financial role.
• Strong verbal and written communication skills.
• Professional phone etiquette and confidence when discussing overdue payments.
• Excellent attention to detail and organizational skills.
• Strong negotiation, follow-up, and problem-solving abilities.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Customer service orientation and a professional approach to resolving payment issues.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Contact customers by phone and email to follow up on overdue invoices and outstanding balances.
• Monitor customer accounts and maintain accurate records of collection activities.
• Obtain payment updates and follow up on promised payment dates.
• Identify reasons for payment delays and work with customers to resolve outstanding issues.
• Address customer questions regarding invoices, balances, and payment status.
• Escalate disputed invoices, non-responsive customers, and complex collection issues to the appropriate team.
• Collaborate with Accounts Receivable, Billing, and other internal departments to resolve payment discrepancies.
• Maintain clear documentation of customer interactions, collection efforts, and payment commitments.
• Meet established collection targets and follow-up deadlines.
• Follow company policies and procedures when handling customer accounts and financial information.

Skills

Communication skills

Attention to detail

Negotiation

Organization

Multitasking

Problem-solving

Tools

Microsoft Excel

Microsoft Office

Job description

Job Summary

We are looking for a proactive and detail-oriented Collections Specialist with at least 6 months of experience in collections, payment follow-ups, or a related financial role. The ideal candidate is comfortable communicating with customers regarding outstanding balances, negotiating payment commitments, and maintaining accurate collection records.

This role requires strong communication skills, persistence, and a customer-focused approach to ensure timely payments and support the company's accounts receivable processes.

Key Responsibilities

• Contact customers by phone and email to follow up on overdue invoices and outstanding balances.
• Monitor customer accounts and maintain accurate records of collection activities.
• Obtain payment updates and follow up on promised payment dates.
• Identify reasons for payment delays and work with customers to resolve outstanding issues.
• Address customer questions regarding invoices, balances, and payment status.
• Escalate disputed invoices, non-responsive customers, and complex collection issues to the appropriate team.
• Collaborate with Accounts Receivable, Billing, and other internal departments to resolve payment discrepancies.
• Maintain clear documentation of customer interactions, collection efforts, and payment commitments.
• Meet established collection targets and follow-up deadlines.
• Follow company policies and procedures when handling customer accounts and financial information.

Requirements

• At least 6 months of experience in Collections, Accounts Receivable, or a related financial role.
• Strong verbal and written communication skills.
• Professional phone etiquette and confidence when discussing overdue payments.
• Excellent attention to detail and organizational skills.
• Strong negotiation, follow-up, and problem-solving abilities.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Customer service orientation and a professional approach to resolving payment issues.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to work in a fast-paced, target-driven environment.

Preferred Qualifications