Client Success & Relationship Manager

RS2; Bogotá; Presencial; COP 100.440.000 - 133.920.000; Jornada completa

Descripción de la vacante

RS2 is seeking a Client Relationship Manager to oversee RS2 Smart Processing ltd’s customer accounts and ensure top-tier service delivery. You will be the main contact for clients, coordinating internal teams and driving satisfaction metrics across engagements.

Requirements include at least 3 years in a similar role, English proficiency, and strong communication skills. You will build lasting relationships, manage expectations, and identify opportunities for growth within a fast-paced payments

Formación

• Minimum 3 years working experience in a similar role.
• Proven track record of achieving optimum clients’ satisfaction.
• Degree in IT/ Management/Business Administration or equivalent.
• Competence in using Google suite of software.
• Solid command of English language.
• Excellent communication and customer relations skills.
• Comfortable working in a fast-paced environment; able to handle shifting priorities.
• Excellent interpersonal, verbal and written communication.
• Knowledge/certification related to project management will be considered an asset.

Responsabilidades

• Building and maintaining relationships with clients and their key personnel
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales.
• Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.
• Attending meetings with clients to build close professional relationships
• Manage calls with clients and compile an action plan that is shared with all stakeholders as required
• Achieving client relationship targets and KPI’s.
• Working closely with cross functional teams to manage the day-to-day needs of the clients.
• Be the main escalation point for clients
• Escalating and resolving areas of concern as raised by clients.
• Monitoring company performance against service level agreements and flagging potential issues.
• Manage and maintain client status trackers
• Own and respond to client questions
• Tracking and monitoring all agreed deliverables and liaising with internal departments as required to ensure client needs are fulfilled effectively.
• Invoice management, ensuring deliverables, once concluded are provided to finance in a timely manner to invoice
• Resolve any client aged debt issues with the client

Conocimientos

3+ years experience

English proficiency

Client relationship

Communication skills

Organized workflow

Educación

Degree in IT/Management/Business Administration or equivalent

Herramientas

Google Suite

Descripción del empleo

RS2 is seeking a Client Relationship Manager to oversee RS2 Smart Processing ltd’s customer accounts and ensure top-tier service delivery. You will be the main contact for clients, coordinating internal teams and driving satisfaction metrics across engagements.

Requirements include at least 3 years in a similar role, English proficiency, and strong communication skills. You will build lasting relationships, manage expectations, and identify opportunities for growth within a fast-paced payments