Client Success & Growth Manager

Berry Virtual; Colombia; A distancia; COP 40.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Practice360 is seeking an energetic, highly organized Account Manager to be the main contact for assigned clients, ensuring clear communication, on-track projects, and strong client support. Collaborate with our creative, content, video, web, SEO, and operations teams to understand and deliver client needs with quality and consistency.

This role rewards relationship-building, problem solving, and keeping teams aligned.

Formación

• Strong communicator with great follow-up skills.
• Highly organized and detail-oriented.
• Confident speaking with clients over phone and Zoom.
• Able to manage multiple accounts at once.
• Understands marketing, social media, websites, SEO, or creative services.
• Willingness to work in US time zones (PST, EST, CST).

Responsabilidades

• Manage day-to-day communication with assigned clients
• Schedule and lead monthly client calls or Zoom meetings
• Present performance reports and explain completed work clearly
• Collect client feedback and share it with the internal team
• Track deliverables, deadlines, approvals, and follow-ups
• Coordinate with content writers, graphic designers, video editors, SEO, web, and other departments
• Identify unhappy, inactive, or unresponsive clients before they become cancellation risks
• Document all client conversations, action items, and next steps in the CRM or project management system
• Support upsell opportunities by identifying additional client needs
• Make sure every client feels heard, supported, and excited about their growth

Conocimientos

Strong communicator

Follow-up skills

Highly organized

Detail-oriented

Phone & Zoom communication

Multitasking

Educación

High school diploma or equivalent

Descripción del empleo

Practice360 is seeking an energetic, highly organized Account Manager to be the main contact for assigned clients, ensuring clear communication, on-track projects, and strong client support. Collaborate with our creative, content, video, web, SEO, and operations teams to understand and deliver client needs with quality and consistency.

This role rewards relationship-building, problem solving, and keeping teams aligned.