Account Manager

Berry Virtual; Colombia; A distancia; COP 40.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Practice360 is seeking an energetic, highly organized Account Manager to be the main contact for assigned clients, ensuring clear communication, on-track projects, and strong client support. Collaborate with our creative, content, video, web, SEO, and operations teams to understand and deliver client needs with quality and consistency.

This role rewards relationship-building, problem solving, and keeping teams aligned.

Formación

• Strong communicator with great follow-up skills.
• Highly organized and detail-oriented.
• Confident speaking with clients over phone and Zoom.
• Able to manage multiple accounts at once.
• Understands marketing, social media, websites, SEO, or creative services.
• Willingness to work in US time zones (PST, EST, CST).

Responsabilidades

• Manage day-to-day communication with assigned clients
• Schedule and lead monthly client calls or Zoom meetings
• Present performance reports and explain completed work clearly
• Collect client feedback and share it with the internal team
• Track deliverables, deadlines, approvals, and follow-ups
• Coordinate with content writers, graphic designers, video editors, SEO, web, and other departments
• Identify unhappy, inactive, or unresponsive clients before they become cancellation risks
• Document all client conversations, action items, and next steps in the CRM or project management system
• Support upsell opportunities by identifying additional client needs
• Make sure every client feels heard, supported, and excited about their growth

Conocimientos

Strong communicator

Follow-up skills

Highly organized

Detail-oriented

Phone & Zoom communication

Multitasking

Educación

High school diploma or equivalent

Descripción del empleo

Practice360 is looking for an energetic, highly organized, and client-focused Account Manager to help deliver an exceptional experience for every client we serve. This person will be the main point of contact for assigned clients and will play a key role in making sure communication is clear, projects stay on track, and clients feel fully supported throughout their partnership with Practice360.

The Account Manager will work closely with our creative, content, video, web, SEO, and operations teams to ensure client needs are understood, documented, and executed with quality and consistency. This role is perfect for someone who enjoys building relationships, solving problems, keeping teams aligned, and making clients feel confident in the work being done.

This is not just a customer service role. The Account Manager is responsible for creating trust, improving retention, identifying opportunities for growth, and making sure clients clearly see the value Practice360 brings to their business.

Responsibilities

• Manage day-to-day communication with assigned clients
• Schedule and lead monthly client calls or Zoom meetings
• Present performance reports and explain completed work clearly
• Collect client feedback and share it with the internal team
• Track deliverables, deadlines, approvals, and follow-ups
• Coordinate with content writers, graphic designers, video editors, SEO, web, and other departments
• Identify unhappy, inactive, or unresponsive clients before they become cancellation risks
• Document all client conversations, action items, and next steps in the CRM or project management system
• Support upsell opportunities by identifying additional client needs
• Make sure every client feels heard, supported, and excited about their growth

Requirements

• Strong communicator with great follow-up skills
• Highly organized and detail-oriented
• Confident speaking with clients over phone and Zoom
• Able to manage multiple accounts at once
• Understands marketing, social media, websites, SEO, or creative services
• Can keep internal teams accountable and moving forward
• Professional, proactive, positive, and solution-focused
• Willingness to work in US time zones (PST, EST, CST).
• High school diploma or equivalent.

Success in This Role Looks Like:

• Clients receive consistent communication every month
• Reports to clients are presented clearly, not just emailed
• Client feedback is documented and acted on
• Account risks are caught early
• Deliverables are completed on time
• Clients understand the value of the service
• Client relationships are stronger, retention improves, and accounts continue to grow

System and Work Setup Requirements

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work