Client Services & Operations Assistant

Prodezk INC; Bogotá; Hybrid; COP 67,488,000 - 103,008,000; Full time

Job summary

Prodezk in Bogotá is seeking a Client Services & Operations Assistant to bridge administrative tasks with a premium client experience. You will support both our sales pipeline and our native English-speaking clientele, ensuring smooth front-to-back processes.

You will maintain client records in CRM, coordinate communications, and help with document handling, payments, and registration. A collaborative, tech-savvy team player who thrives in a fast-paced environment will excel here, with hybrid in

Qualifications

• English proficiency: B2+ to C1 for fluent interaction with native speakers.
• High attention to detail in data and admin tasks.
• Proactive and adaptable mindset with problem-solving.
• Collaborative team player focused on organizational goals.
• Tech-savvy with CRM platforms, MS Office, and digital tools.

Responsibilities

• Client Relationship & Follow-up: Maintain professional communication with native English-speaking clients and leads.
• Administrative & CRM Management: Keep client records, tasks, and CRM workflows updated.

Skills

English proficiency

Attention to detail

Proactive mindset

Team player

Tech skills

Admin experience

Education

Admin experience

Tools

CRM platforms

Microsoft Office

Digital management tools

Job description

Do you enjoy organizing processes, connecting with international clients, and ensuring everything runs smoothly behind the scenes? At Prodezk, a business consulting firm specializing in U.S. company formation and tax compliance, we are looking for a Client Services & Operations Assistant to join our team in Bogotá.

In this role, you’ll be a key pillar bridging administrative operations and client experience, supporting both our sales pipeline and our native English-speaking clientele.

What Will Your Mission Be?

• Client Relationship & Follow-up: Maintain clear, empathetic, and professional communication with native English-speaking clients and prospective leads.
• Administrative & CRM Management: Keep client records, interactive tasks, and CRM workflows accurate and updated.
• Document & Data Control: Organize client documentation, process internal tasks, and assist with payment verification and registration.
• Process Optimization: Manage appointments, coordinate outreach activities, and propose continuous improvements for daily administrative and customer operations.
• Cross-functional Collaboration: Work closely with our Sales, Administrative, and Operations teams to ensure an outstanding end-to-end customer journey.

What Are We Looking For?

• English Proficiency: B2+ to C1 (fluent written and spoken skills to interact confidently with native English speakers).
• Attention to Detail: High accuracy in managing data, client files, and administrative tasks.
• Proactive & Adaptive Mindset: Self-motivated, proactive in problem-solving, and comfortable adapting to changing priorities.
• Collaborative Spirit: A true team player who enjoys working towards shared organizational goals.
• Tech-Savvy: Familiarity with CRM platforms, Microsoft Office, and digital management tools.
• Background: Experience in administrative support, business support, operations, or corporate client service roles.

Position Details & Benefits

• Salary: USD / month.
• Location: Bogotá, Colombia (Hybrid model).
• Monday to Thursday: 8:00 a.m. – 5:30 p.m.
• Friday: 8:00 a.m. – 3:00 p.m. (Enjoy your early Friday afternoon!)
• Contract: Full-time, Permanent.

Ready to Make Every Experience Count?

If you're looking for a dynamic, professional environment where your administrative skills and customer focus truly make a difference, we’d love to meet you!