Chargeback Ops Intern: AI-Driven Fraud & Data Insights

Sezzle LA; Colombia; Remote; COP 28,436,000 - 34,060,000; Full time

Job summary

Sezzle is seeking a talented Chargeback Operations Intern in Colombia to investigate disputed transactions and work with cross-functional teams to resolve cases efficiently. You will leverage AI tools like Claude to enhance productivity and gain domain knowledge in fraud prevention.

The role emphasizes speed, accuracy, and strong communication. The position offers an opportunity to grow within a dynamic fintech environment, collaborating with engineers, data scientists, and operations

Qualifications

• Experience analyzing data to inform decisions in fast-paced environments.
• Strong attention to detail with ability to multitask.
• Excellent problem-solving and analytical skills.
• Good business judgment and clear communication, both written and verbal.

Responsibilities

• Investigate disputed credit card, debit card, and ACH transactions and resolve within SLAs.
• Collaborate with fraud and disputes teams to determine next steps for each case.
• Analyze transactions to identify patterns and potential risks.
• Learn and apply AI tools to enhance productivity and research.
• Maintain professional handling of escalations from internal and external stakeholders.

Skills

Data analysis

Attention to detail

Problem solving

Communication skills

Self-starting

Decision making

Tools

Claude AI

Job description

Sezzle is seeking a talented Chargeback Operations Intern in Colombia to investigate disputed transactions and work with cross-functional teams to resolve cases efficiently. You will leverage AI tools like Claude to enhance productivity and gain domain knowledge in fraud prevention.

The role emphasizes speed, accuracy, and strong communication. The position offers an opportunity to grow within a dynamic fintech environment, collaborating with engineers, data scientists, and operations