Case Manager

Solvo Global Inc.; Bogotá ciudad; Remote; COP 175,187,000 - 238,892,000; Full time

Job summary

Solvo Global Inc. is seeking a highly organized Personal Injury Case Manager to join our remote team. You will handle case intake, updates for clients, and liaison with medical providers, adjusters, and attorneys to move cases toward resolution.

The role requires prior law firm experience in Personal Injury, exceptional client service, and strong admin and multitasking skills. Fluency in English and Spanish is essential for client communication and documentation.

Qualifications

• Prior experience in a law firm, preferably in Personal Injury.
• Excellent customer service and client relationship skills.
• Able to manage multiple tasks with strong organizational ability.
• Professional demeanor with strong verbal and written communication.
• Fluent in English and Spanish (spoken and written).
• Ability to work independently in a remote environment.

Responsibilities

• Manage personal injury cases from intake through resolution.
• Serve as the primary point of contact for clients, providing updates and support.
• Communicate professionally with medical providers, insurance adjusters, attorneys, and other parties.
• Maintain accurate case documentation, records, and correspondence.
• Coordinate appointments, gather necessary case information, and follow up on requests.
• Handle administrative tasks and ensure deadlines are met.
• Support attorneys and legal staff with case management activities.

Skills

Bilingual English/Spanish

Customer service

Administrative skills

Organizational skills

Multitasking

Strong verbal and written comms

Job description

Language Requirement: Fluent English and Spanish

About the Role

We are seeking a highly organized and client-focused Personal Injury Case Manager to join our growing team. This position is ideal for professionals with prior law firm experience who are passionate about providing exceptional client service and managing personal injury cases efficiently.

The successful candidate will communicate directly with clients, medical providers, insurance adjusters, and other parties while handling multiple cases and administrative responsibilities in a fast-paced environment.

Key Responsibilities

• Manage personal injury cases from intake through resolution.
• Serve as the primary point of contact for clients, providing updates and support throughout the case process.
• Communicate professionally with medical providers, insurance adjusters, attorneys, and other involved parties.
• Maintain accurate case documentation, records, and correspondence.
• Coordinate appointments, gather necessary case information, and follow up on pending requests.
• Handle administrative tasks and ensure all case-related deadlines are met.
• Support attorneys and legal staff with case management activities.

Requirements

• Prior experience working in a law firm, preferably in Personal Injury.
• Strong customer service and client relationship skills.
• Excellent administrative, organizational, and multitasking abilities.
• Professional demeanor with strong verbal and written communication skills.
• Fluent in English and Spanish (spoken and written).
• Ability to work independently in a remote environment.
• Detail-oriented with strong problem-solving skills.