Personal Injury Virtual Assistant

The United Firm | La Liga Defensora, APC; Bogotá; On-site; COP 334,800 - 502,200; Full time

Job summary

The United Firm | La Liga Defensora, APC in Bogotá is searching for an experienced Personal Injury Virtual Assistant / Case Manager to support their pre-litigation personal injury practice. Responsibilities include maintaining client communication, managing evidence and medical records, and assisting clients with property damage claims. Candidates should possess at least 1 year of experience in personal injury case management and familiarity with case management software. An inclusive and diverse work environment is prioritized.

Qualifications

• At least 1 year of Personal Injury experience as a Case Manager.
• Experience with Case Management Software.
• Great interpersonal skills, patience, and proactive attitude.

Responsibilities

• Maintain communication with clients and provide case updates promptly.
• Monitor and maintain client treatment portfolio.
• Obtain evidence, documents, medical records, and medical bills.

Skills

Interpersonal skills

Proactivity

Time management

Customer service

Tools

Case Management Software

Job description

At The United Firm | La Liga Defensora, APC, our expert legal team is a driving force behind our continued success. We’re in search of an experienced Personal Injury Virtual Assistant / Case Manager to join this team and help maintain the standard of excellence for which we’re known.

The Personal Injury Case Manager will report directly to the Department Supervisor. This Case Manager will participate in all aspects of our pre‑litigation personal injury practice, including opening claims, obtaining evidence, obtaining medical records and bills, assisting clients with treatment, assisting clients with their property damage claims and corresponding with insurance companies on a daily basis.

Responsibilities

• Maintain communication with clients and provide case updates promptly
• Monitor and maintain client treatment portfolio
• Obtain evidence, documents, medical records and medical bills related to our clients' case
• Assist clients with their property damage claims
• Manage attorney schedule efficiently (attorney-client meetings, court appearances, etc.)
• Organize and maintain electronic case files within the company's software/case management system

Qualifications

• At least 1 year of Personal Injury experience as a Case Manager in Personal Injury
• Experience with Case Management Software
• Great interpersonal skills, extending patience when working with individuals, and proactivity when issues arise
• Ability to maintain several responsibilities at once and time‑management skills, prioritizing high and low‑level demands adequately
• Excellent customer service attitude in fast‑paced environments

The United Firm | La Liga Defensora, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We're dedicated to providing an inclusive, open, and diverse work environment.