Personal Injury Virtual Assistant

The United Firm | La Liga Defensora, APC; Bogotá, Distrito Capital; On-site; COP 74,101,519 - 111,152,278; Full time

Job summary

The United Firm | La Liga Defensora, APC is seeking an experienced Personal Injury Virtual Assistant / Case Manager in Bogotá, Colombia. This role involves maintaining client communications, managing case files, and assisting with the pre-litigation personal injury process. Ideal candidates will have at least one year of relevant experience and be bilingual in English and Spanish. Strong organizational skills and customer service are essential. Join an inclusive team dedicated to excellent client service.

Qualifications

• At least 1 year of Personal Injury experience as a Case Manager.
• Ability to manage multiple responsibilities and prioritize effectively.
• Great interpersonal skills with patience and proactivity.

Responsibilities

• Maintain communication with clients and provide case updates.
• Obtain evidence, documents, and medical records related to cases.
• Manage attorney schedules efficiently.

Skills

Bilingual (English/Spanish)

Interpersonal skills

Time-management skills

Customer service attitude

Tools

Case Management Software

Job description

At The United Firm | La Liga Defensora, APC, our expert legal team is a driving force behind our continued success. We're in search of an experienced Personal Injury Virtual Assistant / Case Manager to join this team and help maintain the standard of excellence for which we're known. The Personal Injury Case Manager will report directly to the Department Supervisor. This Case Manager will participate in all aspects of our pre-litigation personal injury practice. This includes opening claims, obtaining evidence, obtaining medical records and bills, assisting clients with treatment, assisting clients with their property damage claims and corresponding with insurance companies on a daily basis.

Responsibilities

• Maintain communication with clients and provide case updates promptly
• Monitor and maintain client treatment portfolio
• Obtaining evidence, documents, medical records and medical bills related to our clients' case
• Assisting clients with their property damage claims
• Manage attorney schedule efficiently (attorney-client meetings, court appearances, etc.)
• Organize and maintain electronic case files within the company's software/case management system.

Qualifications

• At least 1 year of Personal Injury experience as a Case Manager in Personal Injury
• Bilingual (English/Spanish) required
• Experience with Case Management Software
• Great interpersonal skills, extending patience when working with individuals, and proactivity when issues arise.
• Ability to maintain several responsibilities at once and time-management skills, prioritizing high and low-level demands adequately
• Excellent customer service attitude in fast-paced environments

The United Firm | La Liga Defensora, APC, is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We're dedicated to providing an inclusive, open, and diverse work environment.