Brand Community Lead (Social & Engagement)

Agencywithin; Bogotá ciudad; On-site; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Base salary DOE

Unlimited vacation policy

Monthly phone/internet stipend

Health insurance coverage

In-office role in Bogota, Colombia

Job summary

WITHIN is hiring a hands-on social community manager to live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs daily. You will manage multiple consumer brands, craft brand-voice replies, and monitor sentiment with proactive outreach and real-time live moment support.

You will use AI to draft replies, log feedback, and report trends to the account team, while staying within the contracted scope and maintaining high-quality client-facing communication.

Qualifications

• Hands-on community management for consumer brands, preferably at an agency.
• Perfect written English; client-facing in public daily.
• Daily fluency in Instagram and TikTok culture; X is a plus.
• Experience with Sprout Social or similar tools and social listening tools.

Responsibilities

• Run inbox sweeps across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice with priority on purchase intent, fit, product questions, then issues.
• Find and join conversations proactively using TalkWalker and native search.
• Follow brand response matrices and FAQs; escalate sensitive items quickly.
• Spot trends and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment; feed monthly report.
• Use AI to draft replies and triage; document workflows in shared accounts.

Skills

Agency experience

Community management

English communication

Instagram & TikTok fluency

Sprout Social / social listening tools

AI tools usage

Tools

Sprout Social

TalkWalker

Job description

WITHIN is hiring a hands-on social community manager to live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs daily. You will manage multiple consumer brands, craft brand-voice replies, and monitor sentiment with proactive outreach and real-time live moment support.

You will use AI to draft replies, log feedback, and report trends to the account team, while staying within the contracted scope and maintaining high-quality client-facing communication.