Community Manager (Freelancer)
WITHIN
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Benefits offered by this job
Job summary
WITHIN is hiring a hands-on social community manager. You live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs daily, making communities feel looked after.
You will start on several consumer brands—workwear with daily inbox sweeps and sentiment tracking, plus live moments for spirits brands—and craft replies that reflect each brand's voice while coordinating with the account team.
Qualifications
- Perfect written English. This role is client-facing in public every day.
- 2+ years of hands-on community management for consumer brands, ideally at an agency.
- Daily fluency in Instagram and TikTok culture; X experience is a plus.
- Experience with Sprout Social and social listening tools such as TalkWalker.
- Comfortable using AI tools in daily work.
Responsibilities
- Run inbox sweeps at least twice a day across Facebook, Instagram, YouTube and TikTok.
- Reply in each brand's voice prioritizing purchase intent, then fit/product questions, then issues.
- Find and join conversations proactively using TalkWalker and native search.
- Follow response matrices and FAQ; escalate sensitive issues with approvals.
- Log product requests and sentiment; feed a monthly report to the account team.
- Stay within contracted scope; avoid paid-ad comments unless the client adds them.
Skills
Tools
Job description
You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You’re continually looking to grow and be challenged, and comfortable championing this with your team.
You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You’re continually looking to grow and be challenged, and comfortable championing this with your team.
We are hiring a hands-on social community manager. This is all you do: you live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after.
You will start on a few consumer brands, for example:
- A workwear brand: daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product-request logging and sentiment tracking.
- A spirits brand: a month-long social contest where community management needs to be on fire the whole time.
- A second spirits brand: real-time community management and live reactions around a major live moment.
- Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.
- Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brand's customer service.
- Find and join conversations proactively (comment marketing), using TalkWalker and native search.
- Follow each brand's response matrix and FAQ, elevate any sensitive fast, and never post without the approvals the brand has set.
- Spot trends in real time and suggest timely comments and replies.
- Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team.
- Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine.
- Stay inside contracted scope (for example, paid-ad comments are out of scope unless the client adds them)
- Perfect written English. This role is client-facing in public every day.
- 2+ years of hands‑on community management for consumer brands, ideally at an agency.
- Daily fluency in Instagram and TikTok culture; X experience is a plus.
- Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker.
- Comfortable using AI tools in your daily work.
- Fast, organized and reliable on a daily cadence, including during launches and live moments.
- A hard worker who wants to be the best at this, thinks about the brand's business, not just the comment, and fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.
- Typing Test and English Test
- Logic assessment on Excel
- Base salary DOE
- Unlimited vacation policy
- Monthly phone/internet and food stipend
- Health insurance coverage
- Freelance - Permanent Full-time in office in Bogota, Colombia
WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.
Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.
Check out some of our work!
We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.
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- New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
- Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
- Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México
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