Community Manager (Freelancer)

within; Bogotá; On-site; COP 33,480,000 - 66,960,000; Full time

Benefits offered by this job

Unlimited vacation

Monthly phone/internet stipend

Food stipend

Health insurance

Job summary

WITHIN is hiring a hands-on social community manager who lives in our brands’ Instagram, TikTok, Facebook and YouTube channels. You’ll reply in the brand voice, handle inbox sweeps, and proactively join conversations to drive engagement, sentiment tracking and growth.

Reqs include 2+ years in consumer-brand community management, perfect English, and familiarity with Sprout Social and TalkWalker. This is a full-time, in-office role in Bogota, Colombia with benefits and a monthly stipend.

Qualifications

• 2+ years of hands-on community management for consumer brands.
• Fluent in English with strong written communication for client-facing work.
• Experience with Sprout Social and social listening tools such as TalkWalker.

Responsibilities

• Monitor and engage on brand social channels daily across platforms.
• Reply in each brand's voice with priority order: purchase intent, then fit/product questions, then issues.
• Run inbox sweeps using Sprout Social across Facebook, Instagram, YouTube and TikTok.
• Find and join conversations proactively (comment marketing) using TalkWalker and native search.
• Follow each brand's response matrix and FAQ, escalate sensitive items quickly.
• Log product requests, recurring complaints and sentiment; feed a monthly report to the account team.
• Use AI to draft replies, triage, summaries, and document workflows.

Skills

English fluency

Community management

IG & TikTok culture

Sprout Social

TalkWalker

AI tools

Fast, organized work

Tools

Sprout Social

TalkWalker

Job description

You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You’re a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You’re continually looking to grow and be challenged, and comfortable championing this with your team.

About the Role:

We are hiring a hands‑on social community manager. This is all you do: you live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after.

You will start on a few consumer brands, for example:

• A workwear brand: daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product‑request logging and sentiment tracking.
• A spirits brand: a month‑long social contest where community management needs to be on fire the whole time.
• A second spirits brand: real‑time community management and live reactions around a major live moment.

Responsibilities include, but are not limited to:

• Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brand's customer service.
• Find and join conversations proactively (comment marketing), using TalkWalker and native search.
• Follow each brand's response matrix and FAQ, elevate anything sensitive fast, and never post without the approvals the brand has set.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment, and feed a monthly report to the account team.
• Use AI to work faster (drafting replies, triage, summaries), and keep every workflow documented and running from shared team accounts, not your own machine.
• Stay inside contracted scope (for example, paid‑ad comments are out of scope unless the client adds them)

Requirements:

• Perfect written English. This role is client‑facing in public every day.
• 2+ years of hands‑on community management for consumer brands, ideally at an agency.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social (or a similar tool) and social listening tools such as TalkWalker.
• Comfortable using AI tools in your daily work.
• Fast, organized and reliable on a daily cadence, including during launches and live moments.
• A hard worker who wants to be the best at this, thinks about the brand's business, not just the comment, and fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.

Our interview process includes, but is not limited to to the following:

Typing Test and English Test

Logic assessment on Excel

We offer a competitive salary and benefits based on ability level for full‑time employees, including:

• Base salary DOE
• Unlimited vacation policy
• Monthly phone/internet and food stipend
• Health insurance coverage
• Freelance - Permanent Full-time in office in Bogota, Colombia

Please submit your resumes in English.

About WITHIN

WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.

Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.

Weweave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.

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