Bogota Chinese - Logistics Specialist

MySavant.ai; Bogotá; Presencial; COP 131.740.000 - 188.200.000; Jornada completa

Descripción de la vacante

MySavant.ai is seeking a detail-oriented Logistics Operations Support professional to assist U.S.-based logistics environments. The role covers dispatching, shipment tracking, documentation, billing support, and accounts payable/receivable tasks, depending on client needs.

You will coordinate with carriers, drivers, vendors, and clients; monitor shipments, ensure visibility, and maintain accurate data in TMS/ERP/CRM systems. On-site availability is required.

Formación

• Minimum 2 years experience in customer service, logistics, transportation, operations support, or customer support roles.
• Strong organizational and multitasking skills.
• Ability to work in fast-paced, time-sensitive environments.
• Basic computer proficiency and ability to work with operational systems.
• Availability to work on site.

Responsabilidades

• Support day-to-day logistics and transportation operations in alignment with client requirements, SLAs, and internal procedures.
• Coordinate with internal teams, carriers, drivers, vendors, and clients to ensure operational continuity and service quality.
• Monitor shipments, loads, and operational milestones, ensuring visibility and timely follow-up across the logistics lifecycle.
• Track and document shipment activity, operational updates, financial data, and resolutions in internal systems (TMS, ERP, CRM, or client platforms).
• Identify operational, documentation, or financial discrepancies and escalate.
• Support customer-facing and carrier-facing communications related to operational status, billing, or payment inquiries.
• Assist with documentation, reporting, and administrative tasks related to logistics and accounting support functions.
• Ensure compliance with operational procedures, documentation standards, confidentiality requirements, and client-specific guidelines.
• Contribute to process improvement, data accuracy, and operational efficiency initiatives.
• Perform other duties related to logistics and operational support as assigned, in accordance with business and client requirements.

Conocimientos

Customer service

Logistics

Organization

Multitasking

Attention to detail

Communication skills

Herramientas

TMS

ERP

CRM

Descripción del empleo

Strong English and Chineese verbal and written communication skills is a MUST.

Role Overview

This role supports U.S.-based logistics environments and may be assigned to operational, administrative, or accounting-related functions such as dispatching, shipment tracking, documentation, billing support, accounts payable, accounts receivable, and cash application, depending on business and client needs.

Key Responsibilities:

• Support day-to-day logistics and transportation operations in alignment with client requirements, SLAs, and internal procedures.
• Coordinate with internal teams, carriers, drivers, vendors, and clients to ensure operational continuity and service quality.
• Monitor shipments, loads, and operational milestones, ensuring visibility and timely follow-up across the logistics lifecycle.
• Track and document shipment activity, operational updates, financial data, and resolutions in internal systems (TMS, ERP, CRM, or client platforms).
• Identify operational, documentation, or financial discrepancies and escal
• Support customer-facing and carrier-facing communications related to operational status, billing, or payment inquiries.
• Assist with documentation, reporting, and administrative tasks related to logistics and accounting support functions.
• Ensure compliance with operational procedures, documentation standards, confidentiality requirements, and client-specific guidelines.
• Contribute to process improvement, data accuracy, and operational efficiency initiatives.
• Perform other duties related to logistics and operational support as assigned, in accordance with business and client requirements.

Requirements: Experience, Education & Skills:

• Previous experience in Customer service, logistics, transportation, operations support, or customer support roles (minimum 2 years of experience).
• Strong organizational and multitasking skills.
• Ability to work in fast-paced, time-sensitive environments.
• Strong problem-solving skills and attention to detail.
• Basic computer proficiency and ability to work with operational systems.
• Availability to work assigned schedules based on operational needs.
• Availability to work on site.