Billing Operations & Process Transformation Analyst

Mastercard Inc.; Bogotá; On-site; COP 90,000,000 - 150,000,000; Full time

Job summary

Mastercard Inc. in Bogotá seeks a Senior Analyst in Operations & Process Transformation to drive centralized billing initiatives, ensure reliable day-to-day support, and partner with business owners to enable growth. You will define requirements, create documentation, and lead cross-functional collaboration across technology teams.

The role emphasizes process improvement, SME knowledge of invoicing, and effective knowledge transfer to stakeholders to deliver measurable business outcomes.

Qualifications

• Advanced experience supporting billing products, systems, or platforms in an operational or business analyst role.
• Proven ability to lead requirements gathering and documentation for complex billing or financial system enhancements.
• Strong analytical skills with the ability to translate billing needs into actionable requirements.

Responsibilities

• Serve as operational point of contact for billing applications and ensure reliable day-to-day support.
• Identify trends, recurring issues, and operational risks; recommend process improvements.
• Provide SME on billing functionality, invoicing processes, and downstream impacts.
• Create and maintain job aids, procedures, user guides, and training materials.
• Lead change enablement through training sessions and knowledge transfer.
• Coordinate reviews, changes, testing, and stakeholder communication for billing changes.

Skills

Billing operations

Requirements gathering

Analytical skills

Prioritization

Communication

Attention to detail

Data interpretation

Tools

MS Word

MS Excel

Job description

Mastercard Inc. in Bogotá seeks a Senior Analyst in Operations & Process Transformation to drive centralized billing initiatives, ensure reliable day-to-day support, and partner with business owners to enable growth. You will define requirements, create documentation, and lead cross-functional collaboration across technology teams.

The role emphasizes process improvement, SME knowledge of invoicing, and effective knowledge transfer to stakeholders to deliver measurable business outcomes.