Senior Analyst Operations & Process Transformation

Mastercard; Bogotá; On-site; COP 90,000,000 - 150,000,000; Full time

Job summary

Mastercard Inc. in Bogotá seeks a Senior Analyst in Operations & Process Transformation to drive centralized billing initiatives, ensure reliable day-to-day support, and partner with business owners to enable growth. You will define requirements, create documentation, and lead cross-functional collaboration across technology teams.

The role emphasizes process improvement, SME knowledge of invoicing, and effective knowledge transfer to stakeholders to deliver measurable business outcomes.

Qualifications

• Advanced experience supporting billing products, systems, or platforms in an operational or business analyst role.
• Proven ability to lead requirements gathering and documentation for complex billing or financial system enhancements.
• Strong analytical skills with the ability to translate billing needs into actionable requirements.

Responsibilities

• Serve as operational point of contact for billing applications and ensure reliable day-to-day support.
• Identify trends, recurring issues, and operational risks; recommend process improvements.
• Provide SME on billing functionality, invoicing processes, and downstream impacts.
• Create and maintain job aids, procedures, user guides, and training materials.
• Lead change enablement through training sessions and knowledge transfer.
• Coordinate reviews, changes, testing, and stakeholder communication for billing changes.

Skills

Billing operations

Requirements gathering

Analytical skills

Prioritization

Communication

Attention to detail

Data interpretation

Tools

MS Word

MS Excel

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Analyst Operations & Process Transformation

Job Overview

The Revenue Operations and Enablement department provides centralized billing for products and services billed to our customers using the MasterCard Consolidated Billing System (MCBS). Our mission is to provide core billing services, drive billing assurance, provide value added services, and enable growth as MasterCard advances commerce globally.

Partner with business owners and release manager/lead to understand new business opportunities and define the business and functional requirements. Deliver high quality business and functional requirements to the development teams for the purpose of completing the design, coding, testing, and implementation phases of the project life cycle and support our tools operationally.

Role

Serve as operational point of contact for billing application, ensuring reliable day-to-day support and issue resolution in coordination with technology teams.

Identify trends, recurring issues, and operational risks; recommend and support implementation of process and product improvements.

Provide subject matter expertise on billing application functionality, invoicing processes, and downstream impacts.

Create and maintain job aids, operating procedures, user guides, and training materials related to the billing environment, applications and invoicing processes.

Support change enablement through training sessions and knowledge transfer focused on the billing environment and systems.

Lead intake and vetting of enhancement requests, partnering with stakeholders to clarify business objectives, success measures, and priority.

Validate delivered solutions against requirements to ensure business outcomes are achieved.

Coordinate and participate in reviews, revisions, changes, enhancements, testing, documentation, and stakeholder communication related to billing application and invoicing changes.

Required Experience & Skills

Advanced experience supporting billing products, systems, or platforms in an operational, business analyst, or product support role.

Demonstrated ability to lead requirements gathering and documentation for complex billing, invoicing, or financial system enhancements.

Strong analytical skills with the ability to translate ambiguous billing and financial business needs into clear, actionable requirements.

Proven ability to manage multiple initiatives and priorities in a fast-paced environment.

Excellent written and verbal communication skills, including the ability to explain billing and invoicing impacts to technical and non-technical stakeholders.

Strong organizational skills, attention to detail, and focus on data accuracy and financial outcomes.

Proficient in Microsoft Word and Excel, including analysis of billing data and invoice outputs.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.