Bilingual Virtual Medical Assistant (English & Spanish)

CoreSyx; Colombia; Remote; COP 20,088,000 - 35,712,000; Full time

Job summary

CoreSyx is seeking a Bilingual Virtual Medical Assistant to support healthcare providers and patients remotely. This full-time role focuses on administrative coordination, including scheduling, patient communications in English and Spanish, and updating records in EHR systems.

The ideal candidate will verify patient information, assist with intake forms, gather medical histories, handle calls, video, and secure messages, and coordinate follow-ups, referrals, and prescription requests while

Qualifications

• Medical assisting and patient care experience.
• Fluency in English and Spanish, with strong communication.
• Experience with video conferencing, PM systems, and secure messaging.
• Experience scheduling patient appointments.
• Knowledge of insurance verification and eligibility checks.
• Experience handling prescription refill requests and referrals.

Responsibilities

• Schedule appointments and manage patient communications.
• Update medical records in EHR systems.
• Verify patient information and assist with intake forms.
• Gather medical histories to support documentation and continuity of care.
• Coordinate follow-ups, referrals, and prescription requests.
• Handle phone, video, and secure messaging; ensure privacy and regulatory standards.

Skills

Medical assisting

Patient care

Bilingual EN/ES

Communication skills

Video conferencing

EHR / PM systems

Insurance verification

Prescription requests

Tools

EHR systems

Practice management software

Secure messaging platforms

Video conferencing tools

Job description

The Bilingual Virtual Medical Assistant (English & Spanish) is a full-time remote role supporting healthcare providers and patients through virtual administrative and clinical coordination tasks. Day-to-day responsibilities include scheduling appointments, managing patient communications in both English and Spanish, and updating medical records within electronic health record (EHR) systems. The role involves verifying patient information, assisting with intake forms, and gathering medical histories to support accurate documentation and continuity of care. The assistant will handle phone, video, and secure message interactions, provide clear instructions on visit preparation, and coordinate follow-ups, referrals, and prescription requests. Collaboration with clinical teams, attention to detail, and adherence to privacy and regulatory standards (such as HIPAA) are essential.

• Role: Bilingual Front Desk VMA
• Location: Remote
• Schedule: Full-Time
• Time Zone: Mountain Time
• Specialty: Primary Care

Key Requirements

• Medical Assisting and Patient Care skills to support providers and deliver responsive, compassionate virtual patient support.
• Fluency in English and Spanish, with strong verbal and written communication skills in both languages.
• Comfort with technology, including video conferencing tools, practice management systems, and secure messaging platforms.
• Experience with patient appointment scheduling.
• Knowledge of insurance verification and eligibility checks is a must.
• Experience handling prescription refill requests.
• Ability to coordinate and process patient referrals.
• Candidates with prior experience in a medical front desk or healthcare virtual assistant role are encouraged to apply.