Bilingual - Sr. Specialist, Operations Reporting

Concentrix; Bogotá; On-site; COP 72,000,000 - 110,000,000; Full time

Job summary

Concentrix is seeking a Bilingual - Sr. Specialist, Operations Reporting to support the operations team with dynamic reporting and performance visibility.

The role involves creating scorecards, dashboards, and reports, with a focus on accuracy and timeliness in a fast-paced environment. The ideal candidate has a Bachelor's degree in a related field, at least 1 year of relevant experience, and strong English communication skills.

Qualifications

• Bachelor's Degree in related field and 1 year relevant experience.
• Proficient in Microsoft Office and advanced Excel; knowledge of Access, Power BI or database tools.
• Strong communication skills, both written and verbal.

Responsibilities

• Create and maintain scorecards and reporting dashboards.
• Download data from client reporting dashboards and prepare CSAT and Transfers reports.
• Ensure timely delivery of reports daily, weekly, and monthly; apply formulas, macros, and graphics in Excel.

Skills

Advanced English

Strong communication

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Excel (Advanced)

Access

Power BI

SharePoint

Database tools

Job description

Job Title: Bilingual - Sr. Specialist, Operations Reporting Job Description

The Sr. Specialist, Operations Reporting Is required as an important resource to provide support to operations with reporting related tasks that may enable the operations team to have quick and dynamic visibility of information related to performance. Coaching effectiveness and ops awareness of performance trends will contribute to increase possibilities to exceed client performance expectations and as such earn monthly performance bonuses as stablished in the contract.

Essential Functions/Core Responsibilities

The main reporting needs covered by this role will include:

• Scorecard creation. However unable to keep data consistently updated for the daily, weekly and monthly basis. Daily download of data from client reporting dashboards to create: CSAT Reports Transfers reports Open Calls report Agent’s variable incentives payout based on monthly structure plan Excel proficiency is a must. (Formulas, Macros, Graphics, Sharepoint Knowledge, dashboard) Able to work under pressure on an a fast pace environment.

Bachelor's Degree in related field and 1 year relevant experience preferer Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables. Proficient in Microsoft Office, advance Excel, knowledge in Access, Power BI or database tools. Self-starter, sense of urgency, and works well under pressure, ability to work in a high-velocity environment. Strong attention to detail Ability to foster a sense of professionalism and relationship building for self and team.

Candidate Profile

At least 6 months tenure in Concentrix and your current Role. No disciplinary actions (DA) issued in the past 6 months. 3 Estart Points of Less (Or perfect attendance in the past 3 months) Meeting KPIs for the past 3 months Advanced English Level is a Must C1. Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred. Experience related to the role. Effective communication skills, both written and verbal. Proficient in Microsoft Office Ability to multi-task and meet timelines on deliverable

Location: COL Bogata - Plaza Titan Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.