Specialist, Customer Acquisition - Trilingual

Concentrix Experts Colombia S.A.S.; Soacha ciudad; On-site; COP 7,200,000 - 11,000,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. is seeking a Specialist, Customer Acquisition to lead a multilingual sales team, drive revenue, and renew contracts in a fast-paced contact center environment.

The role requires 3+ years in sales, fluency in Portuguese and English, and a strong track record of coaching high-performing employees. Based in Bogota, the position is full-time and on-site with KPI-driven expectations and close collaboration with CRM tools.

Qualifications

• 3+ years proven sales experience.
• Fluent in Portuguese and English.
• Strong coaching history and team leadership.
• Experience maximizing revenue with best practices.

Responsibilities

• Lead the team to achieve weekly/monthly/quarterly targets and ensure high customer satisfaction.
• Provide accurate sales forecasting and keep CRM data up-to-date.
• Remove roadblocks to support sales opportunities and drive productivity.
• Conduct weekly performance reviews and coaching sessions with team members.
• Analyze data trends to develop strategic sales plays for client territories.
• Stay current on client services developments and market trends.
• Be the escalation point for client issues and maintain strategic relationships.
• Collaborate with client contacts on reporting and forecasting and align with CPTs.
• Coordinate team incentives and sales performance funds.
• Partner with all stakeholders to meet customer expectations.

Skills

Sales experience

Multilingual fluency

Coaching ability

CRM expertise

Tools

Salesforce CRM

Job description

Job Title: Specialist, Customer Acquisition - Trilingual Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. You will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Candidate profile

• 3+ years proven work experience in a sales role
• Fluent in Portuguese and English
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills
• Internal Career Path Policies

The game-changers must have the approval of his or her immediate supervisor to apply for the call. Required tenure: 6 months. Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average). Must not have active disciplinary actions. The game-changer may participate in only one process at a time. Comply with the learning paths of the Corporate University. Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it. Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location: COL Bogota - Cra. 15 #77-50 Language Requirements: Brazilian Portuguese (Required), English (Required), Spanish Time Type: Full time

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.