Bilingual SMB SaaS Customer Success Manager

Guesty; Bogotá; On-site; COP 60,000,000 - 120,000,000; Full time

Job summary

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

As a Customer Success Manager, you will be the primary contact for our SMB clients, ensuring their needs are met and expectations exceeded. You will drive client success, foster growth opportunities, and contribute to Guesty’s continued success.

Qualifications

• 2+ years in account management for complex SaaS software.
• Fluent in English and Spanish.
• Proven track record of meeting quotas and driving revenue.
• Experience retaining customers and developing long-term partnerships.
• Able to collaborate with cross-functional teams and adapt quickly.
• Familiar with CRM software (Salesforce preferred).

Responsibilities

• Manage the post-sale engagement, retention, growth, and renewal of your customers by identifying opportunities and ensuring customers’ success.
• Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
• Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
• Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
• Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Skills

Account management

SaaS software

Quota attainment

Customer retention

Bilingual EN/ES

Team collaboration

Communication

Tools

Salesforce

Job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

As a Customer Success Manager, you will be the primary contact for our SMB clients, ensuring their needs are met and expectations exceeded. You will drive client success, foster growth opportunities, and contribute to Guesty’s continued success.