Bilingual Senior Debt Collection Specialist

BruntWork; Colombia; A distancia; COP 114.580.000 - 190.967.000; Jornada completa

Descripción de la vacante

BruntWork is seeking a highly experienced Bilingual Accounts Receivable & Collections specialist to drive debt recovery in a fully remote role. You will leverage English and Spanish fluency, strong negotiation skills, and professional communication to manage a high-volume portfolio from home.

Schedule is Monday to Friday, standard business hours in CST, with immediate hiring. This role emphasizes integrity, regulatory compliance, and precise record-keeping in the company systems.

Formación

• Proven experience in debt collection in professional services.
• Fully fluent in English and Spanish with excellent verbal and written communication.
• Comfortable on-camera for remote collaboration.
• Proven negotiator with a track record of meeting collection targets.

Responsabilidades

• Manage a high-volume debt collection portfolio.
• Negotiate payment arrangements and recover outstanding debts.
• Communicate clearly in English and Spanish, both verbally and in writing.
• Document all interactions accurately in the system.
• Maintain professionalism and adhere to regulations.

Conocimientos

Bilingual English/Spanish

Debt collection

Negotiation

Communication skills

On-camera presence

Targets achievement

Descripción del empleo

Our client is seeking a highly experienced and results-driven Bilingual Accounts Receivable & Collections Specialist to join their team. In this role, you will leverage your expert negotiation skills and fluency in English and Spanish to manage high-volume accounts and maximize debt recovery within a professional remote environment.

Schedule:

Monday - Friday, 9:00 AM - 6:00 PM CST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Handle High-Volume Accounts: Manage a large portfolio of debt collection accounts, ensuring all collection activities are handled efficiently and on time.
• Negotiate & Resolve: Use your strong negotiation skills to reach mutually beneficial payment arrangements, resolve disputes, and recover outstanding debts.
• Communicate with Confidence: Use your bilingual fluency to communicate with clients and debtors clearly and persuasively in both English and Spanish, both verbally and in writing.
• Maintain Professionalism: Represent the firm with the highest level of professionalism and integrity, adhering to all industry regulations and ethical standards.
• Document Everything: Accurately record all communication and account activity in the system.

Requirements

• Proven experience in debt collection, preferably from a legal firm, accounting office, or other professional services setting.
• Fully fluent in both English and Spanish, with excellent verbal and written communication skills.
• Comfortable working with video camera turned on throughout the entire shift to maintain a collaborative and professional remote work environment.
• Expert negotiator with a track record of successful negotiations and the ability to handle difficult conversations with tact and professionalism.
• Results-oriented with a strong ability to manage a demanding workload and meet collection targets.
• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring