Bilingual Pre-Suit Case Manager (Remote Legal Support)

Job Duck; Colombia; Remote; COP 44,775,000 - 48,445,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated team support

Opportunity to work with US-based,价值驱动

Job summary

Job Duck is hiring a bilingual Pre-Suit Case Manager to support personal injury cases from intake through settlement demand. You will gather medical and insurance documents, prepare demand packages, and work with attorneys to move cases forward.

Strong English and Spanish skills, paralegal experience, and remote-ready setup are required. Role involves 8:00 AM - 5:00 PM CST/CDT (US), client communication, document review, and team collaboration using Outlook, Word, Excel, and Teams.

Qualifications

• 1+ year as legal assistant or legal support; or a related BA in legal studies.
• Prior paralegal experience is required.
• Personal injury experience is preferred.
• Pre-suit case management and personal injury case support experience.
• Medical records, billing, and insurance documentation review skills.
• Demand package preparation and legal correspondence skills.
• Advanced/native-level English, both written and spoken.
• English and Spanish language skills.
• Quiet, distraction-free remote work environment

Responsibilities

• Communicate with clients compassionately and respond to case-related questions within the scope of the role.
• Build professional relationships with clients and provide regular case updates.
• Manage a pre-suit personal injury caseload and help move cases from intake through the settlement demand stage.
• Protect confidential client and case information while maintaining professional communication standards.
• Use Microsoft Outlook, Word, Excel, and Teams to complete daily work and communicate with the team.
• Handle an expected call volume of approximately 16 to 30 calls per day.
• Collaborate with attorneys and team members regarding case status, documentation, and next steps.
• Manage competing priorities while ensuring that assigned cases continue moving forward.
• Track case progress and follow up on outstanding records, information, and documentation.
• Maintaining complete and accurate electronic case files.
• Preparing case summaries, settlement demand packages, and correspondence for attorney review.
• Gathering, organizing, and reviewing medical records, medical bills, insurance information, and supporting case documents.

Skills

English proficiency

Communication skills

Attention to detail

Education

Bachelor's degree in legal studies

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Job Duck is hiring a bilingual Pre-Suit Case Manager to support personal injury cases from intake through settlement demand. You will gather medical and insurance documents, prepare demand packages, and work with attorneys to move cases forward.

Strong English and Spanish skills, paralegal experience, and remote-ready setup are required. Role involves 8:00 AM - 5:00 PM CST/CDT (US), client communication, document review, and team collaboration using Outlook, Word, Excel, and Teams.