Bilingual Pre-Suit Case Manager

Job Duck; Colombia; Remote; COP 44,775,000 - 48,445,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Professional development and training

Dedicated team support

Opportunity to work with US-based,价值驱动

Job summary

Job Duck is hiring a bilingual Pre-Suit Case Manager to support personal injury cases from intake through settlement demand. You will gather medical and insurance documents, prepare demand packages, and work with attorneys to move cases forward.

Strong English and Spanish skills, paralegal experience, and remote-ready setup are required. Role involves 8:00 AM - 5:00 PM CST/CDT (US), client communication, document review, and team collaboration using Outlook, Word, Excel, and Teams.

Qualifications

• 1+ year as legal assistant or legal support; or a related BA in legal studies.
• Prior paralegal experience is required.
• Personal injury experience is preferred.
• Pre-suit case management and personal injury case support experience.
• Medical records, billing, and insurance documentation review skills.
• Demand package preparation and legal correspondence skills.
• Advanced/native-level English, both written and spoken.
• English and Spanish language skills.
• Quiet, distraction-free remote work environment

Responsibilities

• Communicate with clients compassionately and respond to case-related questions within the scope of the role.
• Build professional relationships with clients and provide regular case updates.
• Manage a pre-suit personal injury caseload and help move cases from intake through the settlement demand stage.
• Protect confidential client and case information while maintaining professional communication standards.
• Use Microsoft Outlook, Word, Excel, and Teams to complete daily work and communicate with the team.
• Handle an expected call volume of approximately 16 to 30 calls per day.
• Collaborate with attorneys and team members regarding case status, documentation, and next steps.
• Manage competing priorities while ensuring that assigned cases continue moving forward.
• Track case progress and follow up on outstanding records, information, and documentation.
• Maintaining complete and accurate electronic case files.
• Preparing case summaries, settlement demand packages, and correspondence for attorney review.
• Gathering, organizing, and reviewing medical records, medical bills, insurance information, and supporting case documents.

Skills

English proficiency

Communication skills

Attention to detail

Education

Bachelor's degree in legal studies

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

JOB DUCK IS HIRING A BILINGUAL PRE-SUIT CASE MANAGER

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Bilingual Pre-Suit Case Manager and help clients navigate the personal injury process with clarity, compassion, and confidence. In this role, you will manage a pre-suit caseload, maintain consistent client communication, and support attorneys in moving cases from intake through the settlement demand stage. Your daily work will include gathering case documentation, reviewing medical and insurance records, and preparing organized demand packages for attorney review. This opportunity is ideal for an experienced, detail-oriented professional who communicates effectively, manages competing priorities, and takes ownership of their work. If you enjoy building strong client relationships while contributing to meaningful case outcomes, we encourage you to apply.

Schedule:

8:00 AM - 5:00 PM CST/CDT (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Communicating with clients compassionately and responding to case-related questions within the scope of the role.
• Building professional relationships with clients and providing regular case updates.
• Managing a pre-suit personal injury caseload and helping move cases from intake through the settlement demand stage.
• Protecting confidential client and case information while maintaining professional communication standards.
• Using Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams to complete daily work and communicate with the team.
• Handling an expected call volume of approximately 16 to 30 calls per day.
• Collaborating with attorneys and team members regarding case status, documentation, and next steps.
• Managing competing priorities while ensuring that assigned cases continue moving forward.
• Tracking case progress and following up on outstanding records, information, and documentation.
• Maintaining complete and accurate electronic case files.
• Preparing case summaries, settlement demand packages, and correspondence for attorney review.
• Gathering, organizing, and reviewing medical records, medical bills, insurance information, and supporting case documents.

What We’re Looking For:

• Minimum of 1 year of experience as a legal assistant or in a legal support role and/or related Bachelor's degree in legal studies.
• Prior paralegal experience is required.
• Personal injury experience is preferred.
• Pre-suit case management and personal injury case support experience.
• Medical record, billing, and insurance documentation review skills.
• Demand package preparation and legal correspondence skills.
• Proficiency with Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams is required.
• Advanced/native-level English skills, both written and spoken.
• English and Spanish language skills.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1,220 USD to 1,320 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.