Bilingual Partner Success Strategist

Concentrix; Soacha ciudad; On-site; COP 27,900,000 - 50,220,000; Full time

Job summary

Concentrix in Bogotá is seeking a Specialist, Partner Success to enable the sales process for a client’s products through channel partners. You will manage relationships with key partners, support sales growth, and ensure customer success across the partner network.

The role requires 3+ years in customer service or sales, experience with high-volume calling, and proficiency with Salesforce and MS Office. You’ll collaborate with cross‑functional teams to improve processes and deliver strong

Qualifications

• 3+ years of prior experience working in a customer service or sales capacity.
• Experience of high-volume calling.
• A passion for customer experience.
• Willingness to learn new technology and data.
• Problem-solving skills with demonstrated ability to articulate the value and business process to a customer.
• Experience coaching others or training delivery.
• Excellent knowledge of MS Office programs.
• Experience using email, phone and video tools.
• Experience working with Salesforce.com or similar CRM.
• Maintain overall ownership and to function as single contact for Top Channel Partners.

Responsibilities

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts.
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs.
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers.
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams.
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business.
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products.
• Manage high volume of customer contacts through phone and email each day.
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience.
• Maintain a high level of CRM hygiene to ensure all relevant data is captured.
• May potentially attend vendor events.

Skills

High-volume calling

CRM Salesforce

Customer experience

MS Office

Communication

Training delivery

Tools

Salesforce.com

Job description

Concentrix in Bogotá is seeking a Specialist, Partner Success to enable the sales process for a client’s products through channel partners. You will manage relationships with key partners, support sales growth, and ensure customer success across the partner network.

The role requires 3+ years in customer service or sales, experience with high-volume calling, and proficiency with Salesforce and MS Office. You’ll collaborate with cross‑functional teams to improve processes and deliver strong