Bilingual Immigration Operations Leader

Mangone Law Firm, LLC; Colombia; On-site; COP 71,344,000 - 98,097,000; Full time

Benefits offered by this job

Competitive hourly pay

Professional development

Dynamic, challenging work environment

Meaningful impact

Paid time off after 12 months

Job summary

Mangone Law Firm, LLC, a New Jersey-based immigration law firm, seeks an enthusiastic Operations Manager to lead its production workflow and team performance. The role focuses on bottleneck removal, backlog reduction, and cross-department collaboration to maintain high service standards.

You will drive process improvements, monitor KPIs, and contribute to a growth-oriented culture committed to excellence in client outcomes.

Qualifications

• 2+ years of experience leading teams or operations in high-volume, process-driven environments
• Bilingual English-Spanish
• Proven experience managing production lines or workflows
• Ability to prevent and reduce backlog and prioritize effectively
• Development-oriented leadership to raise quality and productivity
• Analytical, process-driven thinking with KPI measurement
• Excellent communication to direct teams and coordinate across the firm

Responsibilities

• Oversee the operation of the entire legal production line, ensuring cases move smoothly through each stage
• Identify and resolve bottlenecks to keep workflow stable and backlog-free
• Drive team growth, raising both quality of work and productivity
• Set and track operational metrics and KPIs, adjusting processes based on results
• Collaborate with onboarding, review, verification, paralegals, attorneys, and other departments
• Propose and implement process improvements for medium- and long-term operation

Skills

Team leadership

Bilingual (English-Spanish)

Workflow management

Backlog management

People development

Analytical thinking

Clear communication

Job description

Mangone Law Firm, LLC, a New Jersey-based immigration law firm, seeks an enthusiastic Operations Manager to lead its production workflow and team performance. The role focuses on bottleneck removal, backlog reduction, and cross-department collaboration to maintain high service standards.

You will drive process improvements, monitor KPIs, and contribute to a growth-oriented culture committed to excellence in client outcomes.