Semi Bilingual Customer Service Expert Work Form Home

Teleperformance Colombia; Bogotá; Remote; COP 22,320,000 - 33,480,000; Full time

Benefits offered by this job

Work from home

Performance bonus 20%

Indefinite-term contract

Employee fund benefits

Job summary

Teleperformance Colombia seeks a Semi Bilingual Customer Service Expert to join our team from home. You will be versatile across multiple software and deliver prompt, accurate responses to emails and phone inquiries, ensuring a simple, rapid, and competent support experience.

You will work closely with other departments to achieve the best resolution, first time, with compassion for partners and travelers. The role requires intermediate English (B1+) and a customer-focused mindset.

Qualifications

• Semi-bilingual with intermediate English (B1+) required.
• Experience in customer service is preferred.

Responsibilities

• Handle inbound and outbound emails and phone communications.
• Provide prompt, accurate and courteous support; resolve issues swiftly.
• Collaborate with other departments to ensure first-time resolution.

Skills

Customer service

Email support

Phone support

Bilingual English

Job description

Were looking for a Semi Bilingual Customer Service Expert to join our team work form home. In this role, you will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing with partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

Who You Are:

Enthusiastic customer service for global inbound/outbound phone support. Dedicated and compassionate in handling raised issues and working closely and professionally with other departments for the best resolution. Versatile in handling multiple software programs while conversing with all types of support staff. Bold in maintaining and promoting excellent client relations by handling prompt and accurate responses to email and phone communications. Strong, dedicated follow-up skills and being able to administer and support Travel Policies. A semi-bilingual communicator with intermediate English proficiency (B1+) ready to grow in a global environment.

Lets Talk About Benefits:

• Work schedules of 42 hours per week designed to support work-life balance . Work from home
• Performance-based bonuses to reward your results and commitment: 20%
• Indefinite-term contract for long-term stability.
• Employee fund benefits that support your financial wellbeing.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.