Bilingual Customer Service Agent

rebtel; Colombia; Presencial; COP 26.561.000 - 35.935.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Life insurance

Descripción de la vacante

MAJORITY in Bogotá is seeking bilingual Customer Service Agents to join our growing team. You will handle customer queries across phone, chat, and email in Spanish and English, resolving issues with empathy and ownership, and identifying opportunities to offer relevant products.

This on-site role in Chapinero offers an indefinite-term contract and benefits including health, dental, and life insurance, with rotating shifts including weekends.

Formación

• Fluent Spanish and English with strong written and verbal communication skills.
• Previous experience in Customer Service, Customer Support, Sales, or Contact Center environments.
• Experience with cross-selling or upselling is highly valued.
• Full availability to work rotating shifts, including weekends.

Responsabilidades

• Support customers across phone, chat, and digital channels in both Spanish and English.
• Resolve questions, requests, and issues with empathy, accuracy, and ownership.
• Identify customer needs and recommend relevant products through cross-selling and upselling.
• Meet performance goals related to customer satisfaction, quality, productivity, and commercial results.
• Stay up to date on our products, processes, and tools to provide clear and reliable support.

Conocimientos

Bilingual

Customer service

Sales experience

Cross-selling

Upselling

Ownership

Descripción del empleo

Chapinero, Bogotá | On-site

At MAJORITY, we are looking for Bilingual Customer Service Agents to join our growing team in Bogotá.

You will be responsible for delivering an excellent customer experience across our support channels, solving customer needs efficiently, and identifying opportunities to offer additional products or services that bring value to our customers.

We are looking for people who are customer-focused, proactive, commercially minded, and comfortable working in a fast-paced environment.

What you'll do

• Support customers across phone, chat, and digital channels in both Spanish and English .
• Resolve questions, requests, and issues with empathy, accuracy, and ownership.
• Identify customer needs and recommend relevant products or services through cross-selling and upselling .
• Meet performance goals related to customer satisfaction, quality, productivity, and commercial results.
• Stay up to date on our products, processes, and tools to provide clear and reliable support.

What we're looking for

• Fluent Spanish and English with strong written and verbal communication skills.
• Previous experience in Customer Service, Customer Support, Sales, or Contact Center environments .
• Experience with sales, cross-selling, or upselling is highly valued.
• Strong customer orientation, communication skills, and ability to understand customer needs.
• Proactive, reliable, and comfortable taking ownership of customer cases.
• Full availability to work rotating shifts, including weekends .
• Availability to work on-site in our Chapinero office in Bogotá .

What we offer

• COP 2,800,000 monthly salary
• Indefinite-term contract
• Health, dental, and life insurance
• On-site role in Chapinero, Bogotá
• Growth opportunities in an international company

At MAJORITY, we are international, ambitious, kind, and inclusive. We believe in equal opportunity and value diversity. We are building financial services for migrants, by migrants, and we are looking for people who want to help us create meaningful experiences for our customers.