Bilingual Collections Specialist (EN/ES) – Barranquilla

Resolv Global; Galapa; On-site; COP 41,275,000 - 44,223,000; Full time

Job summary

Resolv Global in Barranquilla, Colombia is hiring experienced bilingual collections agents to join our growing team. The role focuses on handling challenging conversations, negotiating payment arrangements, and meeting performance targets while maintaining a compliant customer experience.

Ideal candidates have at least 1 year of BPO or contact center collections experience, familiarity with FDCPA and collections compliance, and fluency in English and Spanish.

Qualifications

• Minimum 1 year in BPO or contact center collections.
• Experience handling inbound/outbound collections calls.
• Negotiating payment arrangements and resolving delinquent accounts.
• Knowledge of FDCPA and collections compliance requirements.
• Fluent English communication skills, both written and spoken, plus fluent Spanish.
• Must be located in Barranquilla, Colombia and able to work on-site.

Responsibilities

• Handle inbound and outbound collections calls with customers professionally.
• Contact customers regarding delinquent accounts and work toward resolutions.
• Negotiate payment arrangements based on guidelines.
• Manage objections and difficult conversations professionally.
• Follow collections policies, procedures and compliance requirements.
• Maintain accurate documentation of customer interactions and activity.
• Meet individual and team performance targets.
• Follow up on outstanding accounts.
• Protect customer information and confidentiality.
• Communicate effectively with English- and Spanish-speaking customers.

Skills

BPO experience

Collections experience

English fluency

Spanish fluency

Job description

Resolv Global in Barranquilla, Colombia is hiring experienced bilingual collections agents to join our growing team. The role focuses on handling challenging conversations, negotiating payment arrangements, and meeting performance targets while maintaining a compliant customer experience.

Ideal candidates have at least 1 year of BPO or contact center collections experience, familiarity with FDCPA and collections compliance, and fluency in English and Spanish.