Bilingual Client Service Liaison

BruntWork; Colombia; À distance; COP 76 445 000 - 114 668 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Remote work

Immediate hiring

Résumé du poste

BruntWork is seeking a friendly, highly articulate Bilingual Client Service Liaison fluent in Spanish and English for a full-time remote role. You will be the primary point of contact, delivering exceptional customer support while handling inquiries via phone and email.

No prior legal background is needed; you will receive comprehensive on-the-job training. Schedule is Monday–Friday, 8:30 AM–5:00 PM EST, with 40 hours weekly.

Qualifications

• Must be fluent in English and Spanish (written and verbal).
• Experience in customer service or client-facing roles.
• Comfortable spending significant time on the phone.
• Excellent verbal communication with a warm, professional phone demeanor.
• No legal background required; full on-the-job training provided.

Responsabilités

• Serve as primary, customer-facing contact for clients by phone and email.
• Handle inbound calls and conduct proactive outbound follow-up in English and Spanish.
• Communicate empathetically, professionally, and clearly to ensure a positive service experience.
• Provide general administrative support and cross-departmental assistance.
• Document client communications and updates in the firm's database.
• Collaborate with internal teams to address client questions promptly.

Connaissances

Bilingual (English/Spanish)

Customer service experience

Phone-based communication

Organizational skills

Description du poste

Our client is seeking a friendly and highly articulate Bilingual Client Service Liaison fluent in Spanish and English to join their team in a full-time remote role. As the primary point of contact, you will handle inbound and outbound phone calls to address inquiries and deliver exceptional customer support. You will also log communication details in the firm's database and collaborate with internal teams to handle general administrative tasks. No prior legal background is necessary, making this ideal for a client-focused communicator ready to learn through complete on-the-job training.

Schedule: Monday - Friday, 8:30 AM - 5:00 PM EST; Full-time, 40 work hours per week

Responsibilities:

• Serve as the primary, customer-facing point of contact for clients via phone and email.
• Handle inbound calls, address client inquiries, and conduct proactive outbound follow-up calls in both English and Spanish.
• Communicate empathetically, professionally, and clearly with clients to ensure a positive service experience.
• Assist with cross-departmental tasks and provide general administrative support as needed across firm roles.
• Document client communications, updates, and key details accurately within the firm's database.
• Collaborate closely with internal team members to ensure client questions and needs are addressed promptly.

Requirements:

• Full fluency in both English and Spanish (written and verbal).
• Proven customer service experience, preferably in a client-facing environment.
• High level of comfort and confidence spending a significant portion of the day on the phone.
• Excellent verbal communication skills with a professional, warm, and approachable phone demeanor.
• Strong organizational skills and the ability to adapt to overlapping responsibilities within a collaborative team.
• No prior legal experience necessary (full training provided on the job).
• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations