Bilingual Account Executive - Training & Sales Support

CAE; Bogotá; On-site; COP 40,000,000 - 70,000,000; Full time

Job summary

CAE in Bogotá seeks an Account Executive to deliver exceptional customer experiences while supporting sales execution in the assigned territory and platform. You will serve as the primary contact for training bookings, respond to inquiries, and coordinate with internal teams.

The role requires 2+ years in customer service or sales, fluent English and Spanish, and experience using Salesforce to manage interactions. Expect cross-functional collaboration and accurate CRM updates.

Qualifications

• 2+ years in customer service, account management, or sales support.
• Professional proficiency in English and Spanish.
• Experience using Salesforce to manage customer interactions.
• Strong interpersonal, communication, and organizational skills.
• Ability to manage multiple priorities and collaborate with cross-functional teams.

Responsibilities

• Serve as primary contact for training bookings and customer service.
• Respond to inquiries by phone and email with accurate information.
• Maintain accurate customer records in CRM.
• Coordinate with Training Services, Operations, Key Accounts, and Sales.
• Build client relationships and act as trusted advisor on scheduling.
• Ensure bookings align with customer requirements and resolve issues.
• Document activities and report in CRM on deadlines.

Skills

Customer service

Account management

Sales support

Sales

Bilingual English/Spanish

Salesforce

Interpersonal skills

Attention to detail

Organization

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

CAE in Bogotá seeks an Account Executive to deliver exceptional customer experiences while supporting sales execution in the assigned territory and platform. You will serve as the primary contact for training bookings, respond to inquiries, and coordinate with internal teams.

The role requires 2+ years in customer service or sales, fluent English and Spanish, and experience using Salesforce to manage interactions. Expect cross-functional collaboration and accurate CRM updates.