Benefits and Leave Experience Advisor

Scotiabank; Bogotá; Híbrido; COP 48 000 000 - 72 000 000; Tempo integral

Resumo da oferta

ScotiaGBS in Bogota, Colombia, is seeking a Benefits and Leave Experience Advisor to process employee leave changes and resolve escalations. The role supports HR systems updates and leaves lifecycle management, ensuring data accuracy and compliance with Bank policies.

You will work within a team, handling inquiries, generating routine reports, and identifying process improvements while maintaining attention to detail and deadlines in a fast-paced environment.

Qualificações

• Degree in Business Administration, Human Resources, or a related field.
• Advanced English proficiency (B2–C1) both spoken and written.
• Experience in customer service or contact center environments.
• Knowledge of employee benefits and payroll cycles.
• Knowledge of Bank policies and organizational structure.
• Strong teamwork and ability to meet deadlines.
• Excellent verbal and written communication skills.

Responsabilidades

• Promotes a customer-focused culture leveraging the Bank’s relationships and knowledge.
• Enters/processes changes to employee leave status in HR systems.
• Ensures accuracy and integrity of employee record data.
• Responds to inquiries and escalations related to employee leave events.
• Produces daily/weekly reports to assess performance against SLAs.
• Identifies operational improvement opportunities and proposes recommendations.
• Understands and applies the Bank’s risk appetite and controls.
• Ensures compliance with operational risk and AML/ATF controls.

Conhecimentos

Advanced English

Teamwork

Attention to detail

Communication skills

Formação académica

Degree in Business Administration or HR

Descrição da oferta de emprego

Title: Benefits and Leave Experience Advisor

Requisition ID: 275725

Employee Referral Program – Potential Reward:$0.00

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Responsible for the accurate and timely execution of changes to employee leave data, including reviewing, processing, or attending to requests and escalations related to both paid and unpaid leaves, in accordance with the Bank’s policies, procedures, and service level agreements (SLAs). As a member of the Benefits and Leave Experience team, this role also participates in gathering information to help resolve escalations when required.

Responsibilities

• Promotes a customer-focused culture to leverage the Bank’s relationships, systems, and knowledge.
• Enters/processes changes to employee leave status in Human Resources systems throughout the leave lifecycle.
• Ensures the accuracy and integrity of employee record data through established internal control mechanisms.
• Responds to inquiries related to specific employee leave events and manages escalated cases from various stakeholder groups.
• Produces daily/weekly reports to assess performance against standard procedures and SLAs.
• Identifies operational improvement opportunities and proposes recommendations.
• Understands and incorporates the Bank’s risk appetite and culture into decision-making.
• Ensures compliance with operational risk, regulatory, and AML/ATF controls.

Dimensions

• Approval of workflows and maintenance of accurate data records.
• Responds to Level 2 escalations (global scope).
• Transaction volumes: To be determined.
• Coverage of 5 days per week according to assigned schedule.

Education / Experience / Other Information

• Degree in Business Administration, Human Resources, or a related field.
• Advanced English proficiency, B2–C1 level, both spoken and written.
• CHRP designation is considered an asset.
• Experience in customer service or contact center environments.
• Knowledge of employee benefits is an asset.
• Knowledge of Human Resources and payroll cycles.
• Knowledge of Bank policies.
• Understanding of organizational structure.
• Teamwork skills.
• Attention to detail and ability to meet deadlines.
• Strong verbal and written communication skills.

Competencies

• Attention to Detail
• Quality Service Orientation
• Teamwork
• Time Management

Working Conditions

Office-based work; occasional non-standard working hours; limited domestic travel.

Location(s)

Colombia : Bogota : Bogota

ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.